Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 15 Feb 2021 06:28:38 +0000 (UTC)

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    hi           10:04 AM, 15th Feb                     User                    gm           10:04 AM, 15th Feb                     User                    i am trying to order here but on the check out option           10:04 AM, 15th Feb                     User                    it shows 10 aed extra ground shipping fee even i ll choose click and collect           10:05 AM, 15th Feb                     User                    it never happend before           10:05 AM, 15th Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           10:09 AM, 15th Feb                     User                    i am trying to order here but on the check out option  it shows 10 aed extra ground shipping           10:12 AM, 15th Feb                   Prince                  
  Kindly share the creenshot of the issue which you're facing?           10:13 AM, 15th Feb                     User                    even im choosing click and collect           10:13 AM, 15th Feb                     User                    sure           10:13 AM, 15th Feb                     User                             10:14 AM, 15th Feb                     User                    why this extra 10 aed           10:14 AM, 15th Feb                     User                    it never happens before           10:14 AM, 15th Feb                   Prince                   Please allow me a moment to check.           10:18 AM, 15th Feb                   Prince                   As we have checked click and collect delivery is free.           10:21 AM, 15th Feb                     User                    yes so why this 10 awd           10:22 AM, 15th Feb                     User                    can y remove it           10:22 AM, 15th Feb                   Prince     
               As we can see you're selecting home delivery option that's why it is showing ground shipping charges.           10:22 AM, 15th Feb                     User                    ok let me chexk           10:22 AM, 15th Feb                   Prince                   Is there anything else i can help you with?           10:23 AM, 15th Feb                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           10:26 AM, 15th Feb                   Prince                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           10:28 AM, 15th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2102625