Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 15 Feb 2021 06:22:41 +0000 (UTC)

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           09:46 AM, 15th Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           09:47 AM, 15th Feb                     User                    hi prince           09:47 AM, 15th Feb                     User                    i recently collected my click and collect order from babyshop           09:47 AM, 15th Feb                     User                    but they have given me wrong order in package           09:48 AM, 15th Feb                   Prince                   We sincerely apologize for the inconvenience caused.           09:49 AM, 15th Feb                   Prince                   Please do let us know the order number?           09:49 AM, 15th Feb                     User                    Its the last order number           09:50 AM, 15th Feb                     User                    9634901376           09:51 AM, 15th Feb                   Prince                   Please allow me a moment to check.           09:53 AM, 15th Feb                     User                    Sure           09:54 AM, 15th Feb                   Prince                   This is really unfortunate that you had received a wrong item in your purchase with us. We understand that you are sceptical about your future purchases.  Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your proper products for your future purchases.  We would also request you to provide us some snapshots of the wrong item you have received.           09:55 AM, 15th Feb                     User                    Should i send u here?           09:56 AM, 15th Feb                     User                    i needed these item really urgently and this happened           09:57 AM, 15th Feb                   Prince                   yes please.           09:57 AM, 15th Feb                     User                    its unacceptable           09:57 AM, 15th Feb                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           09:59 AM, 15th Feb                     User                             10:00 AM, 15th Feb                     User                    Yes           10:00 AM, 15th Feb                     User                    i have sent u the snapshot           10:00 AM, 15th Feb                   Prince                   We sincerely apologize however, we do not have an exchange option available at this time but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.           10:01 AM, 15th Feb                     User                    So u will refund the money?           10:02 AM, 15th Feb                     User                    as this is ur fault           10:02 AM, 15th Feb                   Prince                   You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-22297467 to book a return and to be notified of the refund amount based on our return policy.  ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  ·You can now drop off your return to any (Babyshop) store across the (UAE).   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Babyshop) store in the (UAE).  ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           10:03 AM, 15th Feb                     User                    I don’t understand the concept           10:04 AM, 15th Feb                     User                    this is not return           10:04 AM, 15th Feb                     User                    its an error from your end so you should arrange the return           10:04 AM, 15th Feb                     User                    and compensate for the same           10:04 AM, 15th Feb                     User                    as we wasted our time also           10:05 AM, 15th Feb                   Prince                   We sincerely apologize for the inconvenience caused. This is surely not the experience we offer to our customer when they shop with us.           10:05 AM, 15th Feb                   Prince                   We have created the return request from our end.           10:08 AM, 15th Feb                   Prince                   We would like to inform you that you will be receiving the link on your registered email id, kindly open that link and fill the required details in it.  After filling the details, our courier team will contact you to collect your return items.           10:08 AM, 15th Feb                     User                    Great! Thank you           10:09 AM, 15th Feb                   Prince                   Is there anything else i can help you with?           10:09 AM, 15th Feb                     User                    Nope so they will know that its wrong product that has been sent so we ave returned right?           10:12 AM, 15th Feb                   Prince                   Yes.           10:14 AM, 15th Feb                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:19 AM, 15th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2102596