Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 15 Feb 2021 05:56:25 +0000 (UTC)

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           09:35 AM, 15th Feb                   Bot                   Hi again!           09:35 AM, 15th Feb                     User                    I want to cancel one shoes from my order please           09:36 AM, 15th Feb                     User                    Silver heel shoe mart           09:36 AM, 15th Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           09:37 AM, 15th Feb                   Prince                   Please do let us know the order number?           09:38 AM, 15th Feb                     User                    Yes           09:39 AM, 15th Feb                     User                    order no 9635458712           09:39 AM, 15th Feb                   Prince                   Kindly allow us a moment to retrieve your information.           09:40 AM, 15th Feb                     User                    Ok           09:41 AM, 15th Feb                   Prince                   As i can see your order at the moment as your order is in transit and is with the courier now. Once the order is with the courier after that we're unable to make any changes to your order.           09:41 AM, 15th Feb                     User                    So can I return to the courier guy?           09:42 AM, 15th Feb                   Prince                   However, once the order is delivered to you after then you can choose to return it.           09:42 AM, 15th Feb                     User                    but I wish a refund           09:42 AM, 15th Feb                   Prince                   Once the item will returned back to us you'll get the refund for the same.           09:43 AM, 15th Feb                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           09:45 AM, 15th Feb                     User                    Yes           09:47 AM, 15th Feb                     User                    im little busy with chores           09:48 AM, 15th Feb                     User                    thats y I’m unable to reply quick           09:48 AM, 15th Feb                   Prince                   Is there anything else may i help you with?           09:51 AM, 15th Feb                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           09:53 AM, 15th Feb                   Prince                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           09:56 AM, 15th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2102506