Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 15 Feb 2021 05:37:36 +0000 (UTC)

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello ! I made an order yesterday and then today i recieved that the order was shipped however an item was cancelled!!! When i open the website i find this item there normally and can be purchased!           09:28 AM, 15th Feb                     User                    I need to understand what is going on !! And i want this item to be added again ! Especially that it was paid for !!!!           09:28 AM, 15th Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           09:31 AM, 15th Feb                     User                    Hello           09:31 AM, 15th Feb                     User                    Hello ! I made an order yesterday and then today i recieved that the order was shipped however an item was cancelled!!! When i open the website i fi
 nd this item there normally and can be purchased!           09:32 AM, 15th Feb                     User                    I need to understand what is going on !! And i want this item to be added again ! Especially that it was paid for !!!!           09:32 AM, 15th Feb                   Prince                   Please do let us know the order number?           09:32 AM, 15th Feb                     User                    One moment           09:33 AM, 15th Feb                     User                    9635607211           09:33 AM, 15th Feb                   Prince                   Kindly allow me a moment to retrieve your information.           09:33 AM, 15th Feb                     User                    Ok           09:35 AM, 15th Feb                   Prince                   We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure
  they are in good condition to be sent to you.  This order is not cancelled, during quality check we found out that item () were not in a good condition to be sold and that was the last of their stock hence we took them out of your order. You are still going to receive the remaining items.   We will not be happy either if you receive bad items in your order, this is the reason why this one item were cancelled and you received a notification regarding the same items.  Also, the amount you have paid online will be refunded back to your original payment method within 7-14 business days.           09:35 AM, 15th Feb                   Prince                   Our delivery partner will call you before delivering these items.           09:35 AM, 15th Feb                   Prince                   The item is (Juniors Floral Embroidery Dress with Cap Sleeves).           09:36 AM, 15th Feb                     User                    ok thank u soo much for clarification           09:
 36 AM, 15th Feb                   Prince                   Is there anything else i can help you with?           09:36 AM, 15th Feb                     User                    no thsnk u           09:37 AM, 15th Feb                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:37 AM, 15th Feb                     User                    you too, thanks alot           09:37 AM, 15th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2102451