Subject: Ticket Assigned - Conversation with User
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sat, 13 Feb 2021 10:20:48 +0000 (UTC)

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           02:05 PM, 13th Feb                   Bot                   Hi again!           02:05 PM, 13th Feb                     User                    I made an order many days ago and they still didn't let me know if it arrived           02:05 PM, 13th Feb                     User                    Can u please check as I have been waiting for the order           02:06 PM, 13th Feb                     User                    And it's long time already           02:06 PM, 13th Feb                     User                    Thank you, we’ll notify you when your order  7433140193 for Juniors Bed Rail  -  Pink  is ready for collection from Centrepoint  Marina Mall           02:06 PM, 13th Feb                     User                    Hello           02:11 PM, 13th Feb                   Bot                   أهلا مرة أخرى!           02:11 PM, 13th Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           02:12 PM, 13th Feb                     User                    Kindly let me know           02:12 PM, 13th Feb                     User                    I made an order many days ago and they still didn't let me know if it arrived           02:12 PM, 13th Feb                   Prince                   Please allow me a moment to check.           02:12 PM, 13th Feb                     User                    Can u please check as I have been waiting for the order  And it's long time already  Thank you, we’ll notify you when your order  7433140193 for Juniors Bed Rail  -  Pink  is ready for collection from Centrepoint  Marina Mall           02:13 PM, 13th Feb                   Prince                   Kindly allow me a moment to retrieve your information.           02:13 PM, 13th Feb                     User                    Ok           02:13 PM, 13th Feb                   Prince                   We sincerely apologize for the inconvenience caused. We have forwarded your query to the concerned team and will be in touch with you on your email ([email-masked]).           02:15 PM, 13th Feb                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           02:18 PM, 13th Feb                   Prince                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           02:20 PM, 13th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2093761