Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 13 Feb 2021 08:29:45 +0000 (UTC)

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           11:48 AM, 13th Feb                     User                    I ordered and paied bu           11:48 AM, 13th Feb                     User                    By visa yesterday but no confirmation email sent to me           11:48 AM, 13th Feb                     User                    By email           11:48 AM, 13th Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince. How can I help you?           11:52 AM, 13th Feb                   Prince                   Please do let me know the order number?           11:55 AM, 13th Feb                     User                    They didn't send me details           11:55 AM, 13th Feb                     User                    I didn't  save the order number when i paid because i thought they will send the confirmation b
 y email as always           11:56 AM, 13th Feb                     User                    And until now no email received           11:57 AM, 13th Feb                   Prince                   Then kindly let me know the email which you have entered while placing the order.           11:57 AM, 13th Feb                     User                    Dadoakram7@gmail           11:57 AM, 13th Feb                     User                    [email-masked]           11:58 AM, 13th Feb                     User                    Phone number: 0570975832           11:58 AM, 13th Feb                   Prince                   Please allow me moment to check.           11:59 AM, 13th Feb                     User                    Ok           12:00 PM, 13th Feb                   Prince                   As i can see your recent order # 6272176463 that you have received  your order on 11 Feb, 2021.           12:04 PM, 13th Feb                     User                    Yesterda
 y           12:04 PM, 13th Feb                     User                    I ordered           12:05 PM, 13th Feb                     User                    And they get the money from the visa           12:05 PM, 13th Feb                     User                    What should i do           12:06 PM, 13th Feb                     User                    ??           12:06 PM, 13th Feb                   Prince                   But as we have checked under this email id your recent order that you've placed on 09 feb, 2021.           12:07 PM, 13th Feb                     User                    I entered all the info correct and didn't recieve any email           12:07 PM, 13th Feb                     User                    Then how the bank send me massage that the amount of money paid           12:08 PM, 13th Feb                   Prince                   Please allow me a moment.           12:09 PM, 13th Feb                   Prince                   Kindly confirm me i
 s this the item (Juniors Air Hockey Game Set) for which you have placed the order?           12:12 PM, 13th Feb                     User                    Yess           12:13 PM, 13th Feb                   Prince                   As  i can see you have placed your order #6273315331  and checkout as a guest but the email which you have entered is wrong ([email-masked]).           12:14 PM, 13th Feb                     User                    Ohhh           12:15 PM, 13th Feb                     User                    The correct one           12:15 PM, 13th Feb                     User                    [email-masked]           12:15 PM, 13th Feb                     User                    Can you fix the problem?           12:15 PM, 13th Feb                   Prince                   We sincerely apologize, however as per the policy i'm not able to change your email address.           12:18 PM, 13th Feb                     User                    But i will
  received the order??           12:19 PM, 13th Feb                     User                    To my location           12:20 PM, 13th Feb                     User                    ???           12:20 PM, 13th Feb                   Prince                   Yes, of course before delivery our courier partner will call you to this contact number (+966570975832).           12:20 PM, 13th Feb                   Prince                   Is there anything else i can help you with?           12:22 PM, 13th Feb                     User                    Yes please           12:23 PM, 13th Feb                     User                    I need to know how many days until the delivery time           12:23 PM, 13th Feb                   Prince                   You have placed your order on 13 Feb, 2021. The orders are usually delivered within 2-3 working days.           12:25 PM, 13th Feb                   Prince                   Hi, I'm not getting a response from you. Are we still
  connected?           12:27 PM, 13th Feb                     User                    Okkk           12:28 PM, 13th Feb                     User                    Thanqqqq           12:28 PM, 13th Feb                   Prince                   Is there anything else i can help you with?           12:28 PM, 13th Feb                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:29 PM, 13th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2093091