Subject: Ticket Assigned - Conversation with Roasting Fire
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 13 Feb 2021 07:01:59 +0000 (UTC)

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Roasting Fire Roasting Fire                    Hi           10:36 AM, 13th Feb                     Roasting Fire                    Good morning           10:36 AM, 13th Feb                   Prince                   Hi, Thank you for contacting us. My name is name Prince. How may I help you?           10:37 AM, 13th Feb                     Roasting Fire                    My order number is 9631902816           10:39 AM, 13th Feb                     Roasting Fire                    I want cancel my order           10:39 AM, 13th Feb                   Prince                   Please allow me a moment to check           10:42 AM, 13th Feb                     Roasting Fire                    Ok           10:45 AM, 13th Feb                   Prince                   We can see the order has been placed on <Jan 29, 2021> with the order number  <9631902816
 >  As per the status, the order is already with the courier and once the order is with the courier after that we're unable to cancel your order.  The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 4-15 days.           10:46 AM, 13th Feb                     Roasting Fire                    When can I get?           10:47 AM, 13th Feb                     Roasting Fire                    almost 2 weeks           10:47 AM, 13th Feb                   Prince                   Yes please simply do not collect the order from the date you receive the notification to collect your order and if not picked within 14 days, the order will automatically return for a refund.           10:51 AM, 13th Feb                   Prince                   Once the order has already left the warehouse, cancellation can not be done from our end.           10:51 AM, 13th Feb                     Roasting Fire                    Now where is my s
 hoes           10:52 AM, 13th Feb                     Roasting Fire                    can I collect from the store today           10:52 AM, 13th Feb                     Roasting Fire                    Is ready           10:52 AM, 13th Feb                     Roasting Fire                    i went to the store they still no ready           10:53 AM, 13th Feb                   Prince                   Please allow me 24 - 48 hours to check with the store team directly and I will ask them to contact you if the order is available for pickup at the store.           10:53 AM, 13th Feb                     Roasting Fire                    I am wait for 2 weeks already           10:54 AM, 13th Feb                     Roasting Fire                    again i have to wait 2 days?           10:55 AM, 13th Feb                   Prince                   I apologize for any inconvenience caused to you however, we will need to check with a separate team regarding the order. Rest assured
  if the order is available at the store, the store team will contact you within 24-48 hours on your registered contact number.           10:57 AM, 13th Feb                     Roasting Fire                    Thank you           10:57 AM, 13th Feb                     Roasting Fire                    this is my first experience and delay           10:57 AM, 13th Feb                     Roasting Fire                    i order frequently not happening like this           10:58 AM, 13th Feb                   Prince                   I can understand your frustration, I will try my best to update you regarding your order asap.           11:00 AM, 13th Feb                   Prince                   Is there anything else I can assist you with today?           11:00 AM, 13th Feb                   Apoorv                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:01 AM, 13th Feb                                          View
  conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2092695