Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 13 Feb 2021 06:44:29 +0000 (UTC)

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    I ordered one itemon 9/2/2021 and it got it it delivered on 11/02/2021..I applied for return..what are the procedures for return           10:20 AM, 13th Feb                   Prince                   Hi, Thank you for contacting us. My name is name Prince. How may I help you?           10:20 AM, 13th Feb                   Prince                   Please do let us know the order number?           10:20 AM, 13th Feb                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           10:23 AM, 13th Feb                     User                    Order number 9634268925           10:25 AM, 13th Feb                     User                    Can I return my online order to store nearby           10:26 AM, 13th Feb                   Prince                   Please allow us a moment to check.           10:26 AM, 13th Feb                   Prince                   As i can see you have already created the online return request for item (Slim Fit Plain Trousers with Belt Loops and Pocket Detail).           10:28 AM, 13th Feb                   Prince                   Also, you can return your item directly to the store.           10:32 AM, 13th Feb                     User                    If I return to store will I get refund           10:32 AM, 13th Feb                   Prince                   Yes, of course but for that we have to cancelled your online return request.           10:33 AM, 13th Feb                   Prince                   Kindly let me know if you want me to cancel your return request so that you can return your item directly to the any near by store.           10:34 AM, 13th Feb                     User                    How to cancel the request           10:35 AM, 13th Feb                     User                    Yes please cancel my request           10:35 AM, 13th Feb                   Prince                   Please allow me a moment to do the needful.           10:35 AM, 13th Feb                     User                    For returning to store what all should I submit           10:36 AM, 13th Feb                   Prince                   As per your request your online return request for the item (Slim Fit Plain Trousers with Belt Loops and Pocket Detail) is cancelled.           10:37 AM, 13th Feb                     User                    Ok thank you           10:38 AM, 13th Feb                     User                    Now I can return to sore right?           10:39 AM, 13th Feb                   Prince                   You can now drop off your return to any (Max) store across the (UAE).   Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Max) store in the (UAE).  · Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           10:39 AM, 13th Feb                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           10:41 AM, 13th Feb                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:44 AM, 13th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2092631