Subject: Ticket Assigned - Conversation with Fuzzy Beer
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 13 Feb 2021 06:22:39 +0000 (UTC)

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Fuzzy Beer Fuzzy Beer                    Hello good day           10:08 AM, 13th Feb                     Fuzzy Beer                    I received my item (steve madden bag with detachable strap) but unfortunately only the bag I received no strap :( it’s a small backpack so it really needs its strap.           10:10 AM, 13th Feb                   Prince                   Hi, Thank you for contacting us. My name is name Prince. How may I help you?           10:11 AM, 13th Feb                   Prince                   We sincerely apologize for the inconvenience caused.           10:11 AM, 13th Feb                   Prince                   Please do let us know your order number.           10:12 AM, 13th Feb                     Fuzzy Beer                    Okay I’ll send the order number           10:13 AM, 13th Feb                     Fuzzy Beer                    9634930941           10:14 AM, 13th Feb                   Prince                   Please allow us moment to check.           10:16 AM, 13th Feb                     Fuzzy Beer                    A steve madden textured backpack with detachable strap. I’m good with the item I just really need the strap           10:16 AM, 13th Feb                     Fuzzy Beer                    Okay thank you           10:16 AM, 13th Feb                   Prince                   We sincerely apologize for the inconvenience caused to you.  This is really unfortunate that you had received a incomplete item in your purchase with us. We understand that you are sceptical about your future purchases.  Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get correct your products for your future purchases.  We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.           10:18 AM, 13th Feb                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           10:20 AM, 13th Feb                   Prince                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           10:22 AM, 13th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2092553