Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 13 Feb 2021 06:08:35 +0000 (UTC)

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello, I had a credit of 49, I tried to use it but my transaction timed out before I could put my visa verification code and the order did not go through, now Im trying to place the order again but it says my credit is used           10:00 AM, 13th Feb                     User                    Please can you credit it back           10:00 AM, 13th Feb                   Prince                   Hi, Thank you for contacting us. My name is name Prince. How may I help you?           10:01 AM, 13th Feb                     User                    Today  Hello, I had a credit of 49, I tried to use it but my transaction timed out before I could put my visa verification code and the order did not go through, now Im trying to place the order again but it says my credit is used. Pls can you credit it back           10:01 AM, 13th F
 eb                     User                    I want to place my order again           10:01 AM, 13th Feb                   Prince                   Please allow me a moment to check.           10:02 AM, 13th Feb                     User                    Ok           10:02 AM, 13th Feb                   Prince                   Please allow us some time as the order is in payment verifying state. Once the payment information updated by the payment provider and the unsuccessful payment notification will sent to our system your my credits will automatically return please try allowing until today.           10:05 AM, 13th Feb                     User                    Ok           10:06 AM, 13th Feb                     User                    Thanks           10:06 AM, 13th Feb                   Prince                   Is there anything else i can help you with?           10:06 AM, 13th Feb                   Prince                   It was a pleasure to assist you. Thank y
 ou for shopping with us.  Have a wonderful day.           10:08 AM, 13th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2092512