Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 13 Feb 2021 06:02:30 +0000 (UTC)

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    hi good morning           09:45 AM, 13th Feb                   Prince                   Hi, Thank you for contacting us. My name is name Prince. How may I help you?           09:46 AM, 13th Feb                     User                    hai           09:47 AM, 13th Feb                     User                    i need to return 2 items from the last order           09:47 AM, 13th Feb                     User                    till now its not yet collected           09:47 AM, 13th Feb                     User                    the refund amount i need to apply for the new order           09:48 AM, 13th Feb                     User                    can u please help           09:48 AM, 13th Feb                   Prince                   Please do let us know the order number along with the item name?           09:48 A
 M, 13th Feb                     User                    Order #9632999766           09:49 AM, 13th Feb                     User                    All-Over Minnie Mouse Print Dress with Round Neck and Long sleeves - 2no           09:50 AM, 13th Feb                     User                    5-6 yrs - 1no & 2-3yrs           09:50 AM, 13th Feb                   Prince                   Please allow us a moment to check.           09:50 AM, 13th Feb                     User                    details given           09:51 AM, 13th Feb                   Prince                   As i can see you have already created the return request for both of the item.           09:51 AM, 13th Feb                   Prince                   Our courier team will contact you in 3-5 working days for the collection. Under the tracking ID # RP020421001721.           09:52 AM, 13th Feb                   Prince                   Once the return process done the amount you have paid will be refunded
  back to your my credit account.           09:53 AM, 13th Feb                     User                    so can i give a new order & how i can adjust the refund amt           09:53 AM, 13th Feb                   Prince                   You can use your my credit account in your online purchase in 5 easy steps:   Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           09:53 AM, 13th Feb                     User                    step 5 is not activated           09:54 AM, 13th Feb                     User                    ?           09:58 AM, 13th Feb                   Prince                   once you have the refund avail to your my credit account then you'll be able to pay through my credit wallet.           09:58 AM, 13th Feb                     User                    ok thank u           09:58 AM, 13th Feb                   Prince     
               Is there anything else i can help you with?           10:00 AM, 13th Feb                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:02 AM, 13th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2092495