Subject: Ticket Assigned - Conversation with Chirping Donut
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 12 Feb 2021 07:16:28 +0000 (UTC)

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Chirping  Donut Chirping  Donut                    Hello           10:56 AM, 12th Feb                   Bot                   أهلا مرة أخرى!           10:56 AM, 12th Feb                     Chirping  Donut                    I would like to know what have you done with my complaint           10:56 AM, 12th Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           10:59 AM, 12th Feb                     Chirping  Donut                    I am Dr.Basma and I ordered several items,  Order #6268042909: and I think the delivery guy tried to call me and didn't reach me, then right after that the order was received and this also what it states on my account!  How could the delivery guy do something like this?! Please look into this matter and bring me my order asap or cancel it and refund the money to me.  Thanks a lot           11:00 AM, 12th Feb                     Chirping  Donut                    I contacted your team via email and they told me that the order has been delivered and we can't help u           11:00 AM, 12th Feb                     Chirping  Donut                    how is this possible           11:00 AM, 12th Feb                     Chirping  Donut                    What is the delivery company           11:01 AM, 12th Feb                   Prince                   Please allow us a moment to check.           11:02 AM, 12th Feb                     Chirping  Donut                    the delivery personnel stealed my order!!           11:02 AM, 12th Feb                   Prince                   We sincerely apologize for the inconvenience caused.           11:03 AM, 12th Feb                   Prince                   We have forwarded this issue to our relevant team and will get back to you on email ([email-masked]).           11:05 AM, 12th Feb                     Chirping  Donut                    i have been contacting your team for over a week now with no use           11:07 AM, 12th Feb                     Chirping  Donut                    please note that i am filing a complaint that the delivery guy stealed my order           11:08 AM, 12th Feb                   Prince                   We do understand your frustration regarding the same and rest assured we are working on this to get the same sorted out asap.           11:10 AM, 12th Feb                   Prince                   Please allow us some time to investigate further.           11:10 AM, 12th Feb                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           11:13 AM, 12th Feb                   Prince                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           11:16 AM, 12th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2089606