Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 12 Feb 2021 05:57:05 +0000 (UTC)

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi i tried to place and order but it didnt go through but the money was deducted from my account           09:36 AM, 12th Feb                     User                    [email-masked]           09:36 AM, 12th Feb                     User                    credit card ending 3307           09:36 AM, 12th Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince How may I help you?           09:36 AM, 12th Feb                   Prince                   Please do let me know the order number?           09:37 AM, 12th Feb                     User                    The order didnt go through there was an error from ur side           09:37 AM, 12th Feb                     User                    i was advised to contact my bank           09:37 AM, 12th Feb                   Prince 
                   Kindly allow me a moment to retrieve your information.           09:37 AM, 12th Feb                     User                    they need an email proof that the amount of aed 209.10 was not taken from ur side in order for them to reverse it for me           09:38 AM, 12th Feb                     User                             09:39 AM, 12th Feb                     User                             09:39 AM, 12th Feb                     User                    I need an email mentioning the amount           09:40 AM, 12th Feb                     User                    thats what my bank told me i have already contacted then           09:40 AM, 12th Feb                     User                    them**           09:40 AM, 12th Feb                     User                    I have talked to sohaib and he was no help at all           09:42 AM, 12th Feb                   Prince                   Can you please confirm me that you have used this email id (de
 [email-masked]) while placing the order?           09:44 AM, 12th Feb                     User                    Yes thats my email           09:44 AM, 12th Feb                   Prince                   We sincerely apologize for the inconvenience caused.           09:44 AM, 12th Feb                     User                    i would really like ur help in this please           09:44 AM, 12th Feb                   Prince                   I request you to please share the bank statement so, that i could forward it to the concerned department.           09:45 AM, 12th Feb                     User                    my basket still has the items and i dont want to purchase again and loose another aed 209.10           09:46 AM, 12th Feb                     User                    one minute           09:46 AM, 12th Feb                   Prince                   We sincerely apologize for the inconvenience caused. This is surely not the experience we offer to our customer 
 when they shop with us.           09:46 AM, 12th Feb                     User                    I cant get my bank statement at the moment           09:50 AM, 12th Feb                   Prince                   No problem, you can do one thing once you get your bank statement from your bank after that kindly get back to us on ([email-masked]) with mentioning the same details.           09:54 AM, 12th Feb                   Prince                   Is there anything else i can help you with?           09:55 AM, 12th Feb                     User                    No           09:55 AM, 12th Feb                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:56 AM, 12th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2089429