Subject: Ticket Assigned - Return pick up
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 12 Feb 2021 02:04:38 +0000 (UTC)

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Return pick up Contacted
Hello, The courier picked up the return items yesterday for Return for Panelled High Rise Leggings wi... +3item(s)  of order 9632759936 is confirmed. Our courier partner will get in touch with you & pick up your return in 7-10 days.

And didn’t send any notification of doing so. Is this the normal procedure?
Please let me know.
Thank you,
Patricia 

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