Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 11 Feb 2021 10:38:24 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    prompt code CPKAPP10 not working           02:17 PM, 11th Feb                     User                             02:18 PM, 11th Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           02:18 PM, 11th Feb                     User                    Promo code form your website not working           02:18 PM, 11th Feb                     User                    says it expired           02:18 PM, 11th Feb                     User                    check the attacked pic           02:19 PM, 11th Feb                   Prince                   Kindly share the screenshot of the issue which you are facing while applying the code.           02:20 PM, 11th Feb                     User                             02:21 PM, 11th Feb                   Prince          
          Hi, Thank you for contacting us. My name is Prince. How may I help you?           02:22 PM, 11th Feb                     User                    I just asked for a problem with promotion  code           02:22 PM, 11th Feb                     User                    code sent a screenshot           02:23 PM, 11th Feb                     User                             02:23 PM, 11th Feb                     User                             02:23 PM, 11th Feb                     User                    This is the code from the website           02:24 PM, 11th Feb                   Prince                   Kindly confirm us is it your first order with us.           02:25 PM, 11th Feb                     User                    It is the first order           02:26 PM, 11th Feb                     User                    time first time to use the app           02:26 PM, 11th Feb                   Prince                   Please allow us a moment to check.           02:28 PM, 
 11th Feb                     User                    ok           02:28 PM, 11th Feb                   Prince                   We sincerely apologize for the inconvenience caused. We have forwarded your query to the concerned team and will request you to kindly provide us the email id.           02:33 PM, 11th Feb                     User                    [email-masked]           02:34 PM, 11th Feb                   Prince                   We'll get in touch with you on email ([email-masked]).           02:34 PM, 11th Feb                     User                    How long they will take           02:34 PM, 11th Feb                     User                    the offer ends 15 feb           02:34 PM, 11th Feb                   Prince                   We have escalated this issue to the relevant team and will get in touch with you in 24 hours.           02:36 PM, 11th Feb                     User                    Ok thank you           02:37 PM, 11th Feb  
                  Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:38 PM, 11th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2086370