Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 11 Feb 2021 10:30:40 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           02:05 PM, 11th Feb                   Bot                   Hi again!           02:05 PM, 11th Feb                     User                    This is my order number           02:05 PM, 11th Feb                     User                    Your order 4534491846 has been delivered. Come back soon!           02:05 PM, 11th Feb                     User                    you guys delivered the wrong cushion           02:06 PM, 11th Feb                     User                    This is not what I ordered           02:06 PM, 11th Feb                     User                    Can you see the pic I sent?           02:06 PM, 11th Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           02:08 PM, 11th Feb                   Prince                   We sincerely apologize for the inconvenience caused. Kindly send the pictures of the wrong item.           02:11 PM, 11th Feb                     User                    Can you confirm if you see it           02:11 PM, 11th Feb                     User                    and check my order you will see it’s different           02:12 PM, 11th Feb                     User                    I asked already for return if you can see           02:12 PM, 11th Feb                   Prince                   Please allow us a moment to check.           02:14 PM, 11th Feb                     User                    K           02:14 PM, 11th Feb                   Prince                   Kindly let me know the item name?           02:15 PM, 11th Feb                     User                    It’s written in my order...           02:15 PM, 11th Feb                     User                    This is what I ordered           02:16 PM, 11th Feb                     User                    obviously: when you check the picture           02:16 PM, 11th Feb                     User                    it’s not the same one           02:16 PM, 11th Feb                     User                    it’s very obvious           02:16 PM, 11th Feb                     User                    please refer to both pictures           02:16 PM, 11th Feb                   Prince                   We sincerely apologise for the inconvenience caused to you.  This is really unfortunate that you had received a wrong item in your purchase with us. We understand that you are sceptical about your future purchases.  Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your proper products for your future purchases.           02:17 PM, 11th Feb                     User                    yup           02:18 PM, 11th Feb                     User                    what is the outcome now?           02:18 PM, 11th Feb                     User                    Will I get refunded?           02:18 PM, 11th Feb                     User                    Will you deliver the correct one?           02:18 PM, 11th Feb                     User                    I didn’t have very good experiences with you so far           02:18 PM, 11th Feb                   Prince                   Please allow us a moment to check.           02:19 PM, 11th Feb                   Prince                   We can see that you have already created a return request for the same.  Our courier team will contact you in 3-5 working days for the collection. Under the tracking ID # RP0211210003070.           02:22 PM, 11th Feb                     User                    Ok so will I get refunded           02:22 PM, 11th Feb                     User                    or you will send the original pillow I wanted           02:22 PM, 11th Feb                     User                    that was my question           02:22 PM, 11th Feb                     User                    for please read above           02:22 PM, 11th Feb                   Prince                   We sincerely apologize however, we do not have an exchange option available at this time but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.           02:24 PM, 11th Feb                     User                    So please confirm I will get refunded           02:25 PM, 11th Feb                   Prince                   Once the return process done the amount you have paid online will be refunded back to your original payment method.           02:27 PM, 11th Feb                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           02:28 PM, 11th Feb                   Prince                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           02:30 PM, 11th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2086322