Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 11 Feb 2021 08:40:18 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           12:31 PM, 11th Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           12:31 PM, 11th Feb                     User                    I have ordered a shoe and they size is bigger than I expected           12:32 PM, 11th Feb                     User                    Can I do a return           12:32 PM, 11th Feb                     User                    The*           12:32 PM, 11th Feb                   Prince                   Please let me know the order number and the item name which you would like to return.           12:32 PM, 11th Feb                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           12:34 PM, 11th Feb                     User                    Yes           12:34 PM, 11th Feb                     User                    9634361279           12:35 PM, 11th Feb                   Prince                   Kindly allow me a moment to check.           12:36 PM, 11th Feb                   Prince                   You can return online purchases through the below three channels:   ·You can contact our customer support team on (800-6927) to book a return and to be notified of the refund amount based on our return policy.  ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  ·You can now drop off your return to any (Centrepoint) store across the (UAE).   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Centrepoint) store in the (UAE).  ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           12:37 PM, 11th Feb                   Prince                   Is there anything else, i can help you with?           12:38 PM, 11th Feb                   Prince                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:40 PM, 11th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2085646