Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 11 Feb 2021 08:29:39 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    My online order 9634607818 was delivered today and the steering wheel part  for the ride on Twister car is missing. How can this be fixed?           12:20 PM, 11th Feb                     User                    https://www.centrepointstores.com/ae/en/Baby-%26-Moms/Toys/Outdoor-Play/BABYSHOP-Twist-Car-Wheel-Toy/p/157052123           12:21 PM, 11th Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           12:21 PM, 11th Feb                     User                    My online order 9634607818 was delivered today and the steering wheel part  for the ride on Twister car is missing. How can this be fixed?           12:21 PM, 11th Feb                   Prince                   Kindly allow us a moment to retrieve information.           12:21 PM, 11th Feb                     User                    https://www.centrepointstores.com/ae/en/Baby-%26-Moms/Toys/Outdoor-Play/BABYSHOP-Twist-Car-Wheel-Toy/p/157052123           12:21 PM, 11th Feb                     User                    They sent an extra pair of wheels and no steering wheel           12:22 PM, 11th Feb                   Prince                   Can please share the image of the item that you are referring to?           12:22 PM, 11th Feb                     User                             12:23 PM, 11th Feb                   Prince                   We sincerely apologize however, we do not have an exchange option available at this time but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.           12:24 PM, 11th Feb                     User                    This is ridiculous. You send anl defective product and then tell me to buy a new one           12:25 PM, 11th Feb                   Prince                   You can return online purchases through the below three channels:   ·You can contact our customer support team on (800-6927) to book a return and to be notified of the refund amount based on our return policy.  ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  ·You can now drop off your return to any (Centrepoint) store across the (UAE).   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Centrepoint) store in the (UAE).  ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           12:25 PM, 11th Feb                   Prince                   We sincerely apologize for the inconvenience caused. This is surely not the experience we offer to our customer when they shop with us.           12:26 PM, 11th Feb                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           12:27 PM, 11th Feb                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:29 PM, 11th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2085586