Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 11 Feb 2021 07:31:24 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           11:10 AM, 11th Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           11:11 AM, 11th Feb                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           11:13 AM, 11th Feb                     User                    Yes           11:15 AM, 11th Feb                     User                    Hi Prince           11:15 AM, 11th Feb                   Prince                   How may i help you?           11:15 AM, 11th Feb                     User                    I had placed an order on 8th Feb.Order #9634224315. This was a birthday gift for my niece.           11:16 AM, 11th Feb                     User                    Of whicj one item was cancelled. And the other still not delivered   
         11:16 AM, 11th Feb                     User                    Firstly if a product is out of stock. It shouldn't be displayed on the website           11:16 AM, 11th Feb                   Prince                   We sincerely apologize for the inconvenience caused.           11:17 AM, 11th Feb                   Prince                   Please allow me a moment to retrieve your information.           11:17 AM, 11th Feb                     User                    Second... i was promised a delivery date of 9th Feb as displayed on the website.. but i dtill haven't received it and it's my nieces bday and i have to scramble for an alternate gift becausei did not get what i ordered for           11:18 AM, 11th Feb                   Prince                   We sincerely apologize for the inconvenience caused. This is surely not the experience we offer to our customer when they shop with us.           11:18 AM, 11th Feb                     User                    I stoll haven't re
 ceived the refund for the cancelled item. Before cancelling there should have been an option to redeem as voucher. I'm supposed to be leaving the country on Sat, and I'm not able to close my bank accounts because of this refund           11:19 AM, 11th Feb                   Prince                   We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.  This order is not cancelled, during quality check we found out that item (Floral Embroidered Full Length Dungaree with Ruffle Detail) were not in a good condition to be sold and that was the last of their stock hence we took them out of your order. You are still going to receive the remaining items.  We will not be happy either if you receive bad items in your order, this is the reason why this one item were cancelled and you received a notification reg
 arding the same item.           11:20 AM, 11th Feb                     User                    Om that's fair. But should have been given an option to redeem the refund and a couche           11:21 AM, 11th Feb                     User                    *voucher           11:21 AM, 11th Feb                     User                    And the other item, there is no update on it eventhough the deliver           11:22 AM, 11th Feb                     User                    Eventhough the item was suposed to be delivered on 8th Feb           11:22 AM, 11th Feb                   Prince                   We do understand your frustration regarding the same.           11:23 AM, 11th Feb                   Prince                   As we can see we have already processed the refund of amount AED 45.00 to your card on 9 Feb, 2021.           11:24 AM, 11th Feb                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           11:25 AM, 11th 
 Feb                     User                    And what about the other item?           11:27 AM, 11th Feb                   Prince                   We sincerely apologize for the inconvenience caused. We have forwarded your query to the concerned team and will be in touch with you on email ([email-masked]).           11:27 AM, 11th Feb                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           11:29 AM, 11th Feb                   Prince                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           11:31 AM, 11th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2085281