Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 11 Feb 2021 06:19:19 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           09:50 AM, 11th Feb                     User                    I just got a notification when I opened the babyshop app saying that it I could link my Shukran account to my accouny           09:51 AM, 11th Feb                     User                    My husband's name was there. So I selected 'link'           09:51 AM, 11th Feb                     User                    May I please know which mobile number the card is linked to plz           09:51 AM, 11th Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           09:51 AM, 11th Feb                     User                    Card number 1700 0003           09:52 AM, 11th Feb                     User                    1700 0003 3626 3858           09:53 AM, 11th Feb                   Prince   
                 Please do let us know the registered mobile number?           09:55 AM, 11th Feb                     User                    I want to know the mobile it is registered to plz           09:56 AM, 11th Feb                     User                    The number I hav provided           09:56 AM, 11th Feb                     User                    My husband has 2 cards and 2 mobile numbers. I am not sure what number is linked to which card           09:56 AM, 11th Feb                   Prince                   Please provide us the both of the number so, that we can check and assist you accordingly.           09:57 AM, 11th Feb                     User                    Can you plz chk if 0535672025 is linked to 1700 0003 3626 3858 or not ?           09:59 AM, 11th Feb                   Prince                   Kindly allow us a moment to check.           09:59 AM, 11th Feb                     User                    Would you like the country code?           10:00 AM
 , 11th Feb                     User                    This is a KSA number           10:00 AM, 11th Feb                   Prince                   Please allow us a moment to check.           10:01 AM, 11th Feb                     User                    Ok           10:01 AM, 11th Feb                   Prince                   As we can see your this email id ([email-masked]) is linked with this Shukran number (1700 0003 3626 3858).           10:05 AM, 11th Feb                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           10:06 AM, 11th Feb                     User                    Yes           10:06 AM, 11th Feb                     User                    Yes U linked it today morning           10:07 AM, 11th Feb                     User                    That is why my account is linked to it           10:07 AM, 11th Feb                     User                    But can I plz know if mobile number +966535672
 025 is linked to this card or not?           10:07 AM, 11th Feb                   Prince                   This is the mobile number (535672025) which is linked to this card.           10:10 AM, 11th Feb                     User                    Ok. Thank you very much           10:11 AM, 11th Feb                   Prince                   Do you have any other questions I can help you with?           10:11 AM, 11th Feb                     User                    One other thing           10:11 AM, 11th Feb                     User                    I wanted to return two items I purchased           10:11 AM, 11th Feb                     User                    When I went to the store they told me to contact cuatomer service online because they could nor find the barcodes of the items           10:12 AM, 11th Feb                   Prince                   Please do let me know the order number along with the item name which you want to return?           10:12 AM, 11th Feb       
               User                    Order number : LM6259692608           10:13 AM, 11th Feb                   Prince                   Kindly let me know the items name which you would like to return?           10:14 AM, 11th Feb                     User                    I just checked the items names. Ghey are ver long. If you can view my order, there are two tops from Splash. I would like to return both plz           10:15 AM, 11th Feb                     User                    *they are very long           10:15 AM, 11th Feb                   Prince                   Please allow me a moment to check.           10:16 AM, 11th Feb                     User                    Ok           10:16 AM, 11th Feb                   Prince                   As per our return policy, we can only accept return requests if they are made within 14 days after the delivery of the products. You purchased this item on (06, Jan, 2021), so we won't be able to initiate a return request here.    
        10:17 AM, 11th Feb                     User                    Ok. Thank you           10:18 AM, 11th Feb                   Prince                   Do you have any other questions I can help you with?           10:18 AM, 11th Feb                     User                    No           10:18 AM, 11th Feb                     User                    Thank you           10:18 AM, 11th Feb                     User                    Have a great day           10:18 AM, 11th Feb                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:18 AM, 11th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2084963