Subject: Ticket Assigned - Conversation with Whirring Juice
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 10 Feb 2021 07:12:29 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Whirring Juice Whirring Juice                    Hi           10:46 AM, 10th Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           10:47 AM, 10th Feb                     Whirring Juice                    Actually I recieved a dress and sent the pictures to the chat but unfortunately they couldn’t see the picture so I have sent an email to the support           10:48 AM, 10th Feb                     Whirring Juice                    I have just now asked for a change of the item there is only one option only to return the item           10:49 AM, 10th Feb                     Whirring Juice                    i don’t want to return I want to exchange it with new piece           10:50 AM, 10th Feb                   Prince                   Please do let us know the order number?           10:52 AM, 10th Feb                     Whirring Juice                    9633525383           10:54 AM, 10th Feb                   Prince                   Kindly allow us a moment to check.           10:55 AM, 10th Feb                     Whirring Juice                    Ok           10:56 AM, 10th Feb                   Prince                   We sincerely apologize however, we do not have an exchange option available at this time but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.           10:58 AM, 10th Feb                   Prince                   As we can see you have already created the return request for the item (Chequered Midi T-shirt Dress with Round Neck and Short Sleeves).           10:58 AM, 10th Feb                   Prince                   Our courier team will contact you in 3-5 working days for the collection. Under the tracking ID # RP021021000895.           11:00 AM, 10th Feb                     Whirring Juice                    Ok how can I cancel the return           11:00 AM, 10th Feb                   Prince                   Would you like me to cancel your return request?           11:03 AM, 10th Feb                     Whirring Juice                    Yes           11:04 AM, 10th Feb                     Whirring Juice                    and i need one favor please           11:04 AM, 10th Feb                   Prince                   Yes please?           11:04 AM, 10th Feb                     Whirring Juice                    Can you check           11:05 AM, 10th Feb                     Whirring Juice                    if the dress available at the Centrepoint karama branch           11:05 AM, 10th Feb                   Prince                   We sincerely apologize however, customers are visiting our stores for the purchase every now and then so it is not possible for us to keep the check of inventory.           11:06 AM, 10th Feb                   Prince                   Also, i have cancelled the return request.           11:07 AM, 10th Feb                     Whirring Juice                    Ok           11:07 AM, 10th Feb                   Prince                   Is there anything else may i help you?           11:07 AM, 10th Feb                     Whirring Juice                    but this is not easy i have to check different branches just to exchange the item           11:07 AM, 10th Feb                     Whirring Juice                    Its not easy for the CPU’s tuner with these circumstances           11:08 AM, 10th Feb                   Prince                   As informed earlier, at this time we don't have the exchange option.           11:08 AM, 10th Feb                   Prince                   You can choose to return it and shop for the new one.           11:09 AM, 10th Feb                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           11:10 AM, 10th Feb                   Prince                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           11:12 AM, 10th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2080315