Subject: Ticket Assigned - Conversation with Sailing Heart
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 10 Feb 2021 06:51:51 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sailing Heart Sailing Heart                    hi           10:04 AM, 10th Feb                     Sailing Heart                    hi           10:05 AM, 10th Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           10:06 AM, 10th Feb                     Sailing Heart                    good morning           10:06 AM, 10th Feb                   Prince                   A very good morning. How may i help you?           10:07 AM, 10th Feb                     Sailing Heart                    i would like to check the status of my order number 8234135618.           10:07 AM, 10th Feb                   Prince                   Kindly allow us a moment to check.           10:08 AM, 10th Feb                     Sailing Heart                    okay thank you           10:08 AM, 10th Feb      
              Prince                   Your order has now arrived at the store for collection, and is ready for pick-up.  We request you to visit the store and collect your order. You need to bring the following with you to collect your order:  1. Your confirmation email, the text message you receive 2. Identification. This should be either: - Valid National ID - Valid driver's license or passport featuring a current photograph  The order will wait there for 14 days from the time you received message from us informing you your order is ready for collection.           10:10 AM, 10th Feb                     Sailing Heart                    i have received today morning message part of your order has been cancelled           10:11 AM, 10th Feb                     Sailing Heart                    [email-masked]           10:11 AM, 10th Feb                     Sailing Heart                    email not message           10:11 AM, 10th Feb                     Sailing Heart          
           why it is cancelled?  if cancelled how i will get my cash back           10:12 AM, 10th Feb                   Prince                   Please allow us a moment.           10:13 AM, 10th Feb                   Prince                   We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.  This order is not cancelled, during quality check we found out that items () and () were not in a good condition to be sold and that was the last of their stock hence we took them out of your order.  We will not be happy either if you receive bad items in your order, this is the reason why these two items were cancelled and you received a notification regarding the same items.           10:14 AM, 10th Feb                   Prince                   Items ( Polka Dot Printed Shirt with Mandarin Collar and Ruffl
 e Detail) and (Printed Shirt with Mandarin Collar and Ruffle Detail).           10:15 AM, 10th Feb                     Sailing Heart                    okay no problem           10:16 AM, 10th Feb                   Prince                   Also, we have already processed the refund for these two cancelled items in your my credit account.           10:16 AM, 10th Feb                     Sailing Heart                    how  i will get my cash back           10:16 AM, 10th Feb                     Sailing Heart                    i dont want in my credit account           10:16 AM, 10th Feb                     Sailing Heart                    i want cash back           10:16 AM, 10th Feb                     Sailing Heart                    as it is not my fault right?           10:17 AM, 10th Feb                     Sailing Heart                    hello           10:18 AM, 10th Feb                     Sailing Heart                    r u there           10:18 AM, 10th Feb             
       Prince                   We sincerely apologize for the inconvenience causedd.           10:18 AM, 10th Feb                   Prince                   caused*           10:19 AM, 10th Feb                   Prince                   You can use your my credit account in your online purchase in 5 easy steps:   Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           10:19 AM, 10th Feb                     Sailing Heart                    i dont want           10:19 AM, 10th Feb                     Sailing Heart                    i want cash back please to my account           10:20 AM, 10th Feb                     Sailing Heart                    i have one more order please check the status 8234135146           10:21 AM, 10th Feb                     Sailing Heart                    hello           10:22 AM, 10th Feb                   Prince           
         Please allow us a moment to check.           10:23 AM, 10th Feb                     Sailing Heart                    take u r time and come out with  positive reply           10:24 AM, 10th Feb                   Prince                   Yes, please.           10:26 AM, 10th Feb                     Sailing Heart                    what is the status of my order number 8234135146           10:29 AM, 10th Feb                     Sailing Heart                    hello           10:34 AM, 10th Feb                     Sailing Heart                    i hope u r there           10:34 AM, 10th Feb                   Prince                   We sincerely apologize for the inconvenience caused.           10:35 AM, 10th Feb                   Prince                   As we can see some of items are cancelled from your side and three items are cancelled from our end.           10:37 AM, 10th Feb                     Sailing Heart                    i didnot cancelled anything           10:
 37 AM, 10th Feb                     Sailing Heart                    in my second order           10:37 AM, 10th Feb                   Prince                   As we can see you have requested to cancel your 5 items.           10:38 AM, 10th Feb                   Prince                   For order 8234135146           10:38 AM, 10th Feb                     Sailing Heart                    where u saw? my request           10:39 AM, 10th Feb                     Sailing Heart                    i order 3 items and paid for it kd4.2           10:39 AM, 10th Feb                     Sailing Heart                    thats all           10:40 AM, 10th Feb                     Sailing Heart                    i didnot cancell anything...           10:40 AM, 10th Feb                   Prince                   As i'm checking your order 8234135146 you have placed the order for 8 items.           10:40 AM, 10th Feb                     Sailing Heart                    can u do one thing please .
 ....... cancell all my           10:41 AM, 10th Feb                     Sailing Heart                    please i m getting confused           10:42 AM, 10th Feb                     Sailing Heart                    tell me exactly now order # 8234135146 - 8 items i paid KD10.3 & 8234135618. -3 items with KD4.2 right           10:43 AM, 10th Feb                   Prince                   As we can see this order 8234135146 is already cancelled and we have processed the refund for the both in your my credit account.           10:44 AM, 10th Feb                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           10:49 AM, 10th Feb                   Prince                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           10:51 AM, 10th Feb                                          View conversation in Freshchat https://landmarkg
 roupservice.freshdesk.com/helpdesk/tickets/2080211