Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 10 Feb 2021 06:39:31 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi.. Good morning           10:15 AM, 10th Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           10:16 AM, 10th Feb                     User                    Hi. sumana here. I have ordered Giggles Diaper Bag which is in offer.. Today I got mail of canceling the order. May I know why it got canceled??           10:17 AM, 10th Feb                     User                    When I am. Ordering it has shown, only one left in the stock. Still it is showing the same. Actually I like this product. Can you please help me to get it??           10:18 AM, 10th Feb                   Prince                   Kindly let us know your order number?           10:18 AM, 10th Feb                     User                    order 9634396797           10:19 AM, 10th Feb    
                Prince                   Please allow us a moment to check           10:20 AM, 10th Feb                     User                    Ok           10:20 AM, 10th Feb                   Prince                   We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.  This order is not cancelled, during quality check we found out that item (Giggles Multi-Compartment Diaper Bag with Zip Closure) were not in a good condition to be sold and that was the last of their stock hence we took them out of your order. You are still going to receive the remaining items.  We will not be happy either if you receive bad items in your order, this is the reason why this one item were cancelled and you received a notification regarding the same item.           10:23 AM, 10th Feb                     User        
             Thanks for the reply. But the refund is of 90 aed only but I paid 101 for the product.           10:25 AM, 10th Feb                   Prince                   Also, the amount you have paid online will be refunded back to your original payment method within 7-14 business days.           10:25 AM, 10th Feb                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           10:36 AM, 10th Feb                   Prince                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           10:39 AM, 10th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2080169