Subject: Ticket Assigned - Conversation with Bubbling Basketball
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 10 Feb 2021 06:17:42 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Bubbling Basketball Bubbling Basketball                    Hello           09:50 AM, 10th Feb                   Bot                   أهلا مرة أخرى!           09:50 AM, 10th Feb                     Bubbling Basketball                    Omolabake with you           09:51 AM, 10th Feb                     Bubbling Basketball                    I want to change my order           09:51 AM, 10th Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           09:51 AM, 10th Feb                     Bubbling Basketball                    I want to change my order           09:52 AM, 10th Feb                     Bubbling Basketball                    Are you with me           09:53 AM, 10th Feb                   Prince                   Please do let us know your order number?           09:54 AM, 10th Feb                     Bubbling Basketball                    Ok           09:55 AM, 10th Feb                     Bubbling Basketball                    2000914144           09:57 AM, 10th Feb                   Prince                   Kindly allow us a moment to check.           09:57 AM, 10th Feb                     Bubbling Basketball                    Alright           09:58 AM, 10th Feb                   Prince                   We sincerely apologize however, we do not have an exchange option available at this time but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us .           10:00 AM, 10th Feb                   Prince                   You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-0020225878188 to book a return and to be notified of the refund amount based on our return policy.  ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  ·You can now drop off your return to any (Max) store across the (Egypt).   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Max) store in the (Egypt).  ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           10:03 AM, 10th Feb                     Bubbling Basketball                    Can I take it to near store for exchange           10:04 AM, 10th Feb                   Prince                   We sincerely apologize however, we do not have an exchange option available at this time.           10:05 AM, 10th Feb                   Prince                   But you can return it directly to the store.           10:05 AM, 10th Feb                   Prince                   Is there anything else may i help you?           10:07 AM, 10th Feb                     Bubbling Basketball                    But your company say ears to return           10:08 AM, 10th Feb                     Bubbling Basketball                    This is not ears at all           10:08 AM, 10th Feb                   Prince                   We sincerely apologize for any inconvenience caused.           10:08 AM, 10th Feb                   Prince                   But you can go to the store and return your item directly to the store at the same time.           10:09 AM, 10th Feb                     Bubbling Basketball                    This is second time           10:09 AM, 10th Feb                     Bubbling Basketball                    I don't know your store near           10:10 AM, 10th Feb                   Prince                   We apologize at this time we are not that much helpful to you but you can also create the return request online.           10:12 AM, 10th Feb                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           10:15 AM, 10th Feb                   Prince                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           10:17 AM, 10th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2080101