Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 10 Feb 2021 05:54:07 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi I want to confirm if this order is cancel           09:43 AM, 10th Feb                     User                    Sorry, we had to cancel Embellished Low Ankle Sneakers...   items from order 9634334442 due to reasons beyond our control. Please accept our apologies.           09:43 AM, 10th Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           09:45 AM, 10th Feb                     User                    Sorry, we had to cancel Embellished Low Ankle Sneakers...   items from order 9634334442 due to reasons beyond our control. Please accept our apologies.           09:46 AM, 10th Feb                     User                    Only 1 shoes cancel in my order?           09:47 AM, 10th Feb                   Prince                   Kindly allow us a moment 
 to check.           09:47 AM, 10th Feb                   Prince                   We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.  This order is not cancelled, during quality check we found out that item (Embellished Low Ankle Sneakers with Drawstring Closure) were not in a good condition to be sold and that was the last of their stock hence we took them out of your order. You are still going to receive the remaining items.  We will not be happy either if you receive bad items in your order, this is the reason why this one item were cancelled and you received a notification regarding the same item.  Also, we would like to inform you that you don't have to pay for the cancelled item at the time of delivery.  Our delivery partner will call you before delivering these items.           09:50 AM, 10t
 h Feb                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           09:51 AM, 10th Feb                   Prince                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           09:53 AM, 10th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2080037