Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 10 Feb 2021 02:05:04 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           05:55 AM, 10th Feb                   Bot                   Hi again!           05:55 AM, 10th Feb                     User                    How to cancel an order           05:56 AM, 10th Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           05:56 AM, 10th Feb                     User                    Dear i ordered by mistake two times and i want to cancel one of the orders           05:56 AM, 10th Feb                     User                    csn you please assist           05:57 AM, 10th Feb                   Prince                   Please do let us know the order number?           05:57 AM, 10th Feb                     User                    Your payment for order 9634524267 is being processed, and it may take up to an hour. We’ll notify you when your order is confirmed.           05:57 AM, 10th Feb                   Prince                   Kindly allow us a moment to check.           05:58 AM, 10th Feb                     User                    Sure           05:58 AM, 10th Feb                     User                    I received a message for both orders           06:01 AM, 10th Feb                   Prince                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9634524267) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9634526254).  The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           06:01 AM, 10th Feb                     User                    that they were not processed           06:01 AM, 10th Feb                     User                    Okay           06:03 AM, 10th Feb                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           06:03 AM, 10th Feb                     User                    Yes           06:03 AM, 10th Feb                   Prince                   Is there anything else may i help you?           06:03 AM, 10th Feb                     User                    I will be receiving a message?           06:03 AM, 10th Feb                     User                    Regarding the new order           06:03 AM, 10th Feb                   Prince                   Yes           06:03 AM, 10th Feb                     User                    thank you dear , have a good day           06:04 AM, 10th Feb                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:04 AM, 10th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2079755