Subject: Ticket Assigned - Conversation with Dribbling Fire
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 09 Feb 2021 13:37:17 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Dribbling Fire Dribbling Fire                    I have not received my refund in my account           05:14 PM, 09th Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           05:16 PM, 09th Feb                     Dribbling Fire                    I didn't received my refund to my account           05:17 PM, 09th Feb                   Prince                   Please do let us know your order number?           05:17 PM, 09th Feb                     Dribbling Fire                    this is the email I received           05:18 PM, 09th Feb                     Dribbling Fire                    Your refund is on its way  Hi Waqas khan, we have successfully processed your refund for return 1000512710 for order 9632574063.           05:18 PM, 09th Feb                     Dribbling Fire         
            How can I check my refund           05:18 PM, 09th Feb                   Prince                   Kindly allow us a moment to check.           05:18 PM, 09th Feb                   Prince                   As we can see your order #9632574063 was cash on delivery.           05:20 PM, 09th Feb                     Dribbling Fire                    yes           05:20 PM, 09th Feb                   Prince                   And it's not delivered to you there will be no refund for this order will be given to you.           05:21 PM, 09th Feb                     Dribbling Fire                    but you guys send me the wrong items           05:22 PM, 09th Feb                   Prince                   We sincerely apologise for the inconvenience caused to you.  This is really unfortunate that you had received a wrong item in your purchase with us. We understand that you are sceptical about your future purchases.  Please be assured as we have forwarded this issue to our concern
 ed team and they are going to make sure you get your proper products for your future purchases.           05:22 PM, 09th Feb                     Dribbling Fire                    because of you guys I have wasted my money and time I will never online shop with you guys in my life           05:24 PM, 09th Feb                     Dribbling Fire                    this is the biggest mistake I made by shopping on your website           05:25 PM, 09th Feb                   Prince                   We do understand your frustration regarding the same and rest assured this will not happen again in future.           05:25 PM, 09th Feb                     Dribbling Fire                    can you send me the picture of the items you sent me           05:25 PM, 09th Feb                     Dribbling Fire                    what will happen now           05:25 PM, 09th Feb                   Prince                   We are really sorry however, it has already reached our warehouse.           0
 5:28 PM, 09th Feb                   Prince                   For now we are unable to provide you the pictures.           05:29 PM, 09th Feb                     Dribbling Fire                    What has reached to your warehouse           05:29 PM, 09th Feb                     Dribbling Fire                    so you guys will again send me the wrong items           05:29 PM, 09th Feb                     Dribbling Fire                    what if you send me the wrong items again           05:30 PM, 09th Feb                   Prince                   We can understand your frustration regarding the same however, we have already forwarded the images that you shared with us regarding this item to ensure the correct information is updated on the website and warehouse is going to check regarding this item as well.           05:32 PM, 09th Feb                   Prince                   They are going to ensure that the correct details are updated on website as well as the correct invento
 ry is updated. This will ensure that you receive what you are going to order.           05:33 PM, 09th Feb                     Dribbling Fire                    If you guys again sent me the wrong items then I will take some legal action against you guys by cheating people           05:33 PM, 09th Feb                   Prince                   I understand your frustration regarding the same and we will try our best to ensure that you receiving correct items when ordering from our website.           05:34 PM, 09th Feb                   Prince                   Is there anything else may i help you?           05:35 PM, 09th Feb                   Prince                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           05:37 PM, 09th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2077378