Subject: Ticket Assigned - Conversation with Sailing Lantern
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 09 Feb 2021 12:17:38 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sailing Lantern Sailing Lantern                    sorry for the delayed reply           03:43 PM, 09th Feb                     Sailing Lantern                    TRACKING NUMBER FC0208211000640           03:43 PM, 09th Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           03:44 PM, 09th Feb                     Sailing Lantern                    solid flex:waist jeans with drawstring closure and wide fit plain flexi waist clothes with tie ups           03:45 PM, 09th Feb                     Sailing Lantern                    I send already the tracking number           03:45 PM, 09th Feb                   Prince                   Please allow us a moment to check           03:48 PM, 09th Feb                     Sailing Lantern                    OK           03:48 PM, 09th Feb                   Prince                   Kindly let us know your order number?           03:50 PM, 09th Feb                     Sailing Lantern                    FC0208211000640           03:51 PM, 09th Feb                   Prince                   Please let us know the order number?           03:55 PM, 09th Feb                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           03:57 PM, 09th Feb                     Sailing Lantern                    6271461677           03:58 PM, 09th Feb                   Prince                   Please allow us a moment to check           03:59 PM, 09th Feb                     Sailing Lantern                    ok           03:59 PM, 09th Feb                   Prince                   As we can see that you have received your order on 8 Feb, 2021.           04:03 PM, 09th Feb                     Sailing Lantern                    yes           04:05 PM, 09th Feb                   Prince                   Kindly elaborate your query?           04:06 PM, 09th Feb                     Sailing Lantern                    the items its to big is not fit size           04:07 PM, 09th Feb                   Prince                   Please do let us know the item name?           04:08 PM, 09th Feb                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           04:11 PM, 09th Feb                     Sailing Lantern                    solid flexi waist jeans with drawstring closure  and pockets           04:11 PM, 09th Feb                     Sailing Lantern                    wide fir plain flexi waist culottes  with tie ups           04:12 PM, 09th Feb                   Prince                   We sincerely apologize however, we do not have an exchange option available at this time but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.           04:12 PM, 09th Feb                   Prince                   You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-1111027 to book a return and to be notified of the refund amount based on our return policy.  ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  ·You can now drop off your return to any (Centrepoint) store across the (KSA).   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Centrepoint) store in the (KSA).  ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           04:13 PM, 09th Feb                   Prince                   Is there anything else may i help you?           04:14 PM, 09th Feb                     Sailing Lantern                    ok..can I contact  you later           04:15 PM, 09th Feb                   Prince                   Yes, of course.           04:16 PM, 09th Feb                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:17 PM, 09th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2076946