Subject: New Reply Received - Item is not good condition
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 09 Feb 2021 09:47:59 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Item is not good condition   Ticket comment <div dir="auto">Yes plz make a return request or refund<br><br>
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<div>From: Max &lt;[email-masked]&gt;<br>Date: Tue, Feb 9, 2021, 12:25 PM<br>To: [email-masked]<br>Subject: Re: [#2071098] - Item is not good condition<br>
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<div dir="ltr"><div dir="ltr">Hi Muzaffar,<br><br>Thank you for getting in touch with us.<br><br>
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<div dir="ltr">We sincerely apologize for the inconvenience caused.<br><br>This is really unfortunate that you had received a used item in your purchase with us. We understand that you are sceptical about your future purchases.<br><br>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your products in good shape for your future purchases.</div>
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<div dir="ltr">We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.<br>
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<div dir="ltr">We would request you to kindly confirm us if you want us to create the return request for the item (Revlon Ultra HD Matte Lip Colour) so, that we can further process.</div>
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<div dir="ltr">We look forward to hearing from you.</div>
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<div dir="ltr">Your friends,</div>
<div dir="ltr">The Support Team</div>
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<span style="font-size:0px;font-family:'fdtktid';min-height:0px;height:0px;max-height:0px;line-height:0px;color:#ffffff">2071098:1125156</span>

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2071098