Subject: Ticket Assigned - Conversation with User
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 09 Feb 2021 08:23:19 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           11:56 AM, 09th Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           11:58 AM, 09th Feb                     User                    Hello it’s me Riny           12:00 PM, 09th Feb                     User                             12:00 PM, 09th Feb                     User                    My shirt size has came large size           12:00 PM, 09th Feb                     User                    Can u please exchange as L size           12:00 PM, 09th Feb                   Prince                   Please allow us a moment to check           12:02 PM, 09th Feb                     User                    Ok           12:02 PM, 09th Feb                   Prince                   Kindly let us know the item name which you want exchange           12:04 PM, 09th Feb                     User                    Men T shirt           12:05 PM, 09th Feb                   Prince                   Please do let us know the proper item name?           12:06 PM, 09th Feb                     User                    Ok please wait           12:07 PM, 09th Feb                     User                             12:08 PM, 09th Feb                     User                             12:08 PM, 09th Feb                     User                    Sustainable Striped T-shirt with LongSleeves and Crew Neck           12:11 PM, 09th Feb                     User                    Is this ok           12:13 PM, 09th Feb                   Prince                   Please allow us a moment to check.           12:13 PM, 09th Feb                     User                    Ok           12:13 PM, 09th Feb                   Prince                   We would like to inform you that at this time we do not have an option to offer exchanges, but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.           12:14 PM, 09th Feb                     User                    Ok can I return the product           12:14 PM, 09th Feb                     User                    I will order in website another size           12:15 PM, 09th Feb                   Prince                   Yes           12:16 PM, 09th Feb                     User                    But will the courier will come and take the product           12:17 PM, 09th Feb                   Prince                   You can return online purchases through the below three channels:   ·You can contact our customer support team on 8000-1271 to book a return and to be notified of the refund amount based on our return policy.  ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  ·You can now drop off your return to any (Splash) store across the (Bahrain).   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Splash) store in the (Bahrain).  ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           12:18 PM, 09th Feb                     User                    Ok           12:19 PM, 09th Feb                   Prince                   Is there anything else may i help you?           12:20 PM, 09th Feb                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:22 PM, 09th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2075679