Subject: Ticket Assigned - Conversation with Bobbing Wayfarer
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 09 Feb 2021 08:11:27 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Bobbing Wayfarer Bobbing Wayfarer                    Hi Prince. Farhana here. Its been 21 days since my two orders been cancelled. Can you check when will i get the refund? Order number #6265800949 and #6265666468           11:42 AM, 09th Feb                   Prince                   Please allow us a moment to check           11:43 AM, 09th Feb                     Bobbing Wayfarer                    Okay           11:43 AM, 09th Feb                   Prince                   As we can see for order number 6265800949 we have already processed the refund of amount SAR119.00           11:49 AM, 09th Feb                   Prince                   However due to some concerns with the payment vendor, the refund has been rejected.  Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund proc
 essing takes approximately 3 weeks.  Please check the bank statement once the mentioned period is over to make sure that the refund has been credited.           11:49 AM, 09th Feb                     Bobbing Wayfarer                    I know. But now already 3 weeks           11:50 AM, 09th Feb                     Bobbing Wayfarer                    That's why i'm reaching you           11:50 AM, 09th Feb                     Bobbing Wayfarer                    How can i know that your vendor is refunding my money?           11:51 AM, 09th Feb                     Bobbing Wayfarer                    Can u check on it?           11:52 AM, 09th Feb                   Prince                   Please allow us a moment           11:53 AM, 09th Feb                     Bobbing Wayfarer                    No problem           11:53 AM, 09th Feb                   Prince                   The refund amount of SAR 119 for order ID 6265800949, has been processed from our side to your card on 1/20
 /21 7:59 PM under the transaction ID 169999990075046776..           11:56 AM, 09th Feb                     Bobbing Wayfarer                    And then? The vendor cancelled the refund?           11:58 AM, 09th Feb                     Bobbing Wayfarer                    I know that           11:58 AM, 09th Feb                   Prince                   Please wait for 3 business weeks to complete.           11:59 AM, 09th Feb                     Bobbing Wayfarer                    Its been 3 weeks already           11:59 AM, 09th Feb                     Bobbing Wayfarer                    How many times i need to tell u           11:59 AM, 09th Feb                     Bobbing Wayfarer                    What about my another cancelled order?           12:00 PM, 09th Feb                   Prince                   As informed, we have processed on 20 Jan, 2021           12:01 PM, 09th Feb                     Bobbing Wayfarer                    And then?           12:03 PM, 09th Feb   
                 Prince                   As we can see 3 business Weeks not completed yet so please wait.           12:05 PM, 09th Feb                     Bobbing Wayfarer                    Oh i see 3 business weeks           12:06 PM, 09th Feb                     Bobbing Wayfarer                    Before this u only told me 3 weeks           12:06 PM, 09th Feb                     Bobbing Wayfarer                    Great. Thanks           12:06 PM, 09th Feb                     Bobbing Wayfarer                    Ill come back here after the 3 business weeks is over           12:07 PM, 09th Feb                     Bobbing Wayfarer                    Thank you           12:07 PM, 09th Feb                   Prince                   Is there anything else may i help?           12:08 PM, 09th Feb                   Apoorv                   It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day.           12:11 PM, 09th Feb                                 
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