Subject: Ticket Assigned - Conversation with User
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 09 Feb 2021 07:57:29 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    hi           11:24 AM, 09th Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince. How may I help you?           11:24 AM, 09th Feb                     User                    I have placed an order with no 9633866462           11:24 AM, 09th Feb                     User                    i want to return the product becoz of the size issue           11:24 AM, 09th Feb                     User                    but still showing in processing state           11:25 AM, 09th Feb                     User                    please raise the return request           11:25 AM, 09th Feb                     User                    ?           11:26 AM, 09th Feb                     User                    there?           11:26 AM, 09th Feb                   Prince                   Please do l
 et us know the order number?           11:26 AM, 09th Feb                     User                    9633866462           11:26 AM, 09th Feb                   Prince                   Kindly let us know the item name?           11:28 AM, 09th Feb                     User                    Sustainable Bossini Embroidered Polo T-shirt with Short Sleeves           11:28 AM, 09th Feb                     User                    Printed Crew Neck T-shirt with Short Sleeves           11:28 AM, 09th Feb                     User                    both the items           11:29 AM, 09th Feb                     User                    i want to return           11:29 AM, 09th Feb                   Prince                   Please allow us some time to make a return request.           11:29 AM, 09th Feb                     User                    ok           11:30 AM, 09th Feb                     User                    actually i want the different size . so is exchange there?           11:
 33 AM, 09th Feb                   Prince                   We sincerely apologize however, we do not have an exchange option available at this time but we welcome you to shop for a new piece on our website or from a store near you, and return the product to us.           11:34 AM, 09th Feb                     User                    ok           11:34 AM, 09th Feb                     User                    so have you raised the retuen request?           11:34 AM, 09th Feb                     User                    return request           11:35 AM, 09th Feb                     User                    ?           11:35 AM, 09th Feb                   Prince                   Kindly allow a moment to create           11:35 AM, 09th Feb                     User                    ok           11:35 AM, 09th Feb                   Prince                   As we can see your order status is not updated. We have forward this to our relevant team to update your order status.           11:
 37 AM, 09th Feb                     User                    in morning also , i have called the custoer care to do the same           11:37 AM, 09th Feb                     User                    customer           11:37 AM, 09th Feb                     User                    but stil its not updated           11:37 AM, 09th Feb                   Prince                   Once the order status will update after that we'll create the return request for bothe of the items and will inform you on your this email id ([email-masked]).           11:38 AM, 09th Feb                     User                    i have to reorder again and to get it delivered before 11 as its a bday gift,           11:38 AM, 09th Feb                     User                    once its updated then i can do the same. its not the option currently thats why i called you           11:38 AM, 09th Feb                     User                    please do this on urgnet basis           11:39 AM, 09th Feb       
               User                    its delivered yesterday itself and yet not updated           11:39 AM, 09th Feb                   Prince                   Please be assured we have forwarded this to our store team and will get back to you resolving this issue asap.           11:40 AM, 09th Feb                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           11:41 AM, 09th Feb                     User                    yes           11:42 AM, 09th Feb                     User                    what about the shipping charges and COD charges ?           11:42 AM, 09th Feb                     User                    will it be refunded back ?           11:42 AM, 09th Feb                   Prince                   Yes, you'll get the full amount which you have paid           11:45 AM, 09th Feb                     User                    ok. in my credit account           11:46 AM, 09th Feb                   Prince             
       Yes           11:47 AM, 09th Feb                     User                    ok           11:47 AM, 09th Feb                     User                    Please notify once the status is updated           11:48 AM, 09th Feb                   Prince                   We will get back to you on email resolving this issue.           11:51 AM, 09th Feb                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           11:54 AM, 09th Feb                   Prince                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           11:57 AM, 09th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2075541