Subject: Ticket Assigned - Conversation with User
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 09 Feb 2021 07:01:22 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           10:44 AM, 09th Feb                     User                    I have an ordered placed on 1st Feb but has not yet arrived I would like to cancel the order and have refund.           10:45 AM, 09th Feb                     User                    order no: 9632442958           10:46 AM, 09th Feb                   Prince                   Hi, Thank you for contacting us. My name is Prince How may I help you?           10:47 AM, 09th Feb                     User                    can you help me with this           10:49 AM, 09th Feb                   Prince                   Kindly allow us a moment to check.           10:49 AM, 09th Feb                     User                    sure           10:49 AM, 09th Feb                   Prince                   We sincerely apologize for the inconvenience caused. We have fo
 rwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           10:51 AM, 09th Feb                   Prince                   Kindly confirm us is this is your correct email id ([email-masked]).           10:53 AM, 09th Feb                     User                    I have been contacting support since last 4 or 5 days each representative said the same but issue is still not resolved. Can you assure that the issue will be be resolved this time.           10:53 AM, 09th Feb                     User                    this is correct but I am not able to login there I have lost my credentiuals           10:53 AM, 09th Feb                     User                    can you update the email address?           10:54 AM, 09th Feb                   Prince                   As per the policy, we are unable to make any changes to your a
 ccount           10:56 AM, 09th Feb                     User                    so when can I expect the delivery any idea?           10:56 AM, 09th Feb                   Prince                   We have forwarded this issue to our courier team and will get back to you on this email ([email-masked]).           10:58 AM, 09th Feb                   Prince                   Hi, I'm not getting a response from you. Are we still connected?           10:59 AM, 09th Feb                   Prince                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           11:01 AM, 09th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2075264