Subject: New Reply Received - Re:
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 07 Feb 2021 08:24:24 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Re:   Ticket comment <div>Hi max </div>
<div>I am very dissatisfied with the delivery,</div>
<div>The driver suddenly called me without previous notice , </div>
<div>I try to reschedule but he refuse any other day or hour and give me 20 min. to get to him or he will leave i was at work and leave to meet him and when i get to home he wasn’t there till now .</div>
<div>
<br><div dir="ltr">Sent from my iPhone</div>
<div dir="ltr">
<br><blockquote></blockquote>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 06/02/2021, at 3:23 PM, Max &lt;[email-masked]&gt; wrote:<br><br>
</div>
<blockquote><div dir="ltr">
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr"><div dir="ltr">Hi Heba,<br><br>Thanks for reaching out to us and giving us the opportunity to serve you.<br><br>With reference to order # 9633454327.<br><br>We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.<br><br>This order is not cancelled, during quality check we found out that item (Colour Block Print Regular Fit High Neck Longline Sweatshirt with Zip Closure) were not in a good condition to be sold and that was the last of their stock hence we took them out of your order. You are still going to receive the remaining items.<br><br>We will not be happy either if you receive bad items in your order, this is the reason why this one item were cancelled and you received a notification regarding the same items.<br><br>Also, the amount you have paid online will be refunded back to your original payment method within 7-14 business days.<br><br>Our delivery partner will call you before delivering these items.<br><br>Feel free to reach out to us if you need any further assistance.<br><br>Your Friends,<br>The Support Team</div></div></div>

	

</div>
</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2062905