Subject: New Reply Received - Item missing
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 06 Feb 2021 17:24:25 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Item missing   Ticket comment <div dir="ltr">

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<div dir="rtl" style='direction: ltr; margin: 0px; font-stretch: normal; font-size: 18px; line-height: normal; font-family: "Times New Roman"; color: rgb(51, 51, 51); background-color: rgb(255, 255, 255)'>Dear Max Fashion,</div>
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<div dir="rtl" style='direction: ltr; margin: 0px; font-stretch: normal; font-size: 18px; line-height: normal; font-family: "Times New Roman"; background-color: rgb(255, 255, 255)'>Thank you for the reply.</div>
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<span style='font-family: "Times New Roman"; font-size: 18px'>We would like to inform you that we have checked the missing item many times again and again.</span><font><span style="font-size: 17px; -webkit-text-size-adjust: 100%"> </span></font><font>The item (</font><span style="font-family: TimesNewRomanPS-ItalicMT; font-size: 18px; font-style: italic">pack of 2-Jacquard Sleeveless Camisole with Lace Detail ) </span><font>item number ( </font><span style='font-family: "Times New Roman"; font-size: 18px; color: rgb(88, 86, 214)'>162879925 ) </span><font>was not included in the box that you sent us on ( </font><span style="font-family: TimesNewRomanPS-ItalicMT; font-size: 18px; font-style: italic">Wednesday 3rd of February )</span><span style="font-style: italic"><font> </font></span><span style='font-family: "PT Serif"; font-size: 17px; -webkit-text-size-adjust: 100%'>with the order number (</span><a href="https://www.maxfashion.com/kw/ar/my-account/order/8232402467?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_shipped_KW_ar" style="font-size: 16px; -webkit-text-size-adjust: auto; caret-color: rgb(0, 185, 229); font-family: Arial, Helvetica, sans-serif; text-align: right; color: rgb(0, 185, 229); text-decoration: none" rel="noreferrer">8232402467 </a>).</div>
<div style='direction: ltr; margin: 0px; font-stretch: normal; font-size: 18px; line-height: normal; font-family: "Times New Roman"; background-color: rgb(255, 255, 255); min-height: 20.7px'><br></div>
<div dir="rtl" style='direction: ltr; margin: 0px; font-stretch: normal; font-size: 18px; line-height: normal; font-family: "Times New Roman"; color: rgb(51, 51, 51); background-color: rgb(255, 255, 255)'>We attach the order details together with this letter and we also include a picture of the box and the items inside it. <span style="color: rgb(32, 33, 36)">As a permanent customer, we used to buy from the app monthly. This was the first time that we received the shipment, missing and late. We hope this does not happen again. And w</span>e would be grateful if you would supply us with the missing items as soon as possible.</div>
<div dir="rtl" style='direction: ltr; margin: 0px; font-stretch: normal; font-size: 18px; line-height: normal; font-family: "Times New Roman"; color: rgb(51, 51, 51); background-color: rgb(255, 255, 255)'><br></div>
<div dir="rtl" style='direction: ltr; margin: 0px; font-stretch: normal; font-size: 18px; line-height: normal; font-family: "Times New Roman"; color: rgb(51, 51, 51); background-color: rgb(255, 255, 255)'>Thank you.</div>
<div dir="rtl" style='direction: ltr; margin: 0px; font-stretch: normal; font-size: 18px; line-height: normal; font-family: "Times New Roman"; color: rgb(51, 51, 51); background-color: rgb(255, 255, 255)'><br></div>
<div dir="rtl" style='direction: ltr; margin: 0px; font-stretch: normal; font-size: 18px; line-height: normal; font-family: "Times New Roman"; color: rgb(51, 51, 51); background-color: rgb(255, 255, 255)'>Sincerely,</div>
<div dir="rtl" style='direction: ltr; margin: 0px; font-stretch: normal; font-size: 18px; line-height: normal; font-family: "Times New Roman"; color: rgb(51, 51, 51); background-color: rgb(255, 255, 255)'>Nora AlHumood</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 6 Feb 2021, at 8:30 AM, Max &lt;[email-masked]&gt; wrote:<br><br>
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	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr"><div dir="ltr">Hi Nora,<br><br>Thank you for getting in touch with us.<br><br>With reference to order # 8232402467.<br><br>We apologize for the inconvenience this caused.<br> <br>We would like to inform you that after checking your order, we found out that your order has been delivered completely.<br> <br>We would request you to please check it once and if you still believe that the item is missing then please get back to us so, that we can help you.<br><br>We look forward to hearing from you.<br><br>Your friends,<br>The Support Team</div></div></div>

	

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Attachments :
1. <a href='http://helpae.maxfashion.com/helpdesk/attachments/2043190265660'>88883001129420210201_8232402467_1612209294476.pdf</a><br />2. <a href='http://helpae.maxfashion.com/helpdesk/attachments/2043190265662'>image0.jpeg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2060964