Subject: Ticket Assigned - Ticket # 198052 Resolved
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 05 Feb 2021 02:12:39 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Ticket # 198052 Resolved  
 Dear Centrepoint,  Our Technical Engineer has indicated that your ticket # 198052 with subject Fwd: [#1999607] - Returns has been Resolved.   An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.  
   
 When the ticket is closed it can't be reopened. 
   
 Sincerely, FarEye Team https://fareye.freshdesk.com/public/tickets/b3ac54fa6815040a07b4bc34110d4a71b0b3c8c3cc394aa8acb92ba73b076661  

 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2057041