Subject: رد: [EXTERNAL]RE: Order Delay - 6263862054(Urgent)
From: "Sami S. Al-Qarni" <[email-masked]>
To: "Moayed M. Moni" <[email-masked]>, Faraz Lohani <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Faisal Almisfer <[email-masked]>, Mohammad Maaddawi <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>, PRINCE MALIK <[email-masked]>
Date: Tue, 2 Feb 2021 12:07:06 +0000

We will check right away

من: Moayed M. Moni
تاريخ الإرسال: Tuesday, February 2, 2021 03:01 PM
إلى: Faraz Lohani‏ <[email-masked]>; Sami S. Al-Qarni‏ <[email-masked]>
نسخة: Jessie Caparas‏ <[email-masked]>; Apoorv Joshi‏ <[email-masked]>; Escalations Dxbteam‏ <[email-masked]>; Faisal Almisfer‏ <[email-masked]>; Mohammad Maaddawi‏ <[email-masked]>; seeta.seeta‏ <[email-masked]>; Fauzan Ahmad, Musalman‏ <[email-masked]>; Shakeeb Arsalan‏ <[email-masked]>; Malik Ismail‏ <[email-masked]>; Mohd Imran‏ <[email-masked]>; PRINCE MALIK‏ <[email-masked]>
الموضوع: Re: [EXTERNAL]RE: Order Delay - 6263862054(Urgent)

Sami ,
Please investigate and get back to us

Best regards ,
Moayed Moni

On 2 Feb 2021, at 2:56 PM, Faraz Lohani <[email-masked]<mailto:[email-masked]>> wrote:

WARNING : This email is not from Saudi Post. Do not click links or open attachments unless you know the sender and its content is safe.
Hi @Faisal Almisfer<mailto:[email-masked]> @Mohammad Maaddawi<mailto:[email-masked]> @Moayed M. Moni<mailto:[email-masked]>,

Please assist on the delivery on the above-mentioned order number as per the tracking ID as below as the customer is waiting since 13th January.
Tracking ID : CRDSAL0153578521

Thankyou and Regards,
Faraz Lohani
Customer Support Associate
Customer Service
[email-masked]<mailto:[email-masked]>

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, February 2, 2021 2:53 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>
Subject: RE: Order Delay - 6263862054(Urgent)
Importance: High

@Faraz Lohani<mailto:[email-masked]>

Please look into this.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 1, 2021 6:07 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>
Subject: Order Delay - 6263862054(Urgent)
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to the order number: 6263862054
AWB: CRDSAL0153578521

Kindly assist in getting an update on this from Saudi post, we are escalating to Saudi post since Jan 17, 2021 to arrange the deliver and customer has contacted regarding this via chat multiple times as well but we are unable to provide any update to the customer as no response from courier.

Please assist to arrange the delivery in this if possible as customer is chasing for their order. Customer has also confirmed that the provided contact number is correct.

Thank you for your help!

Regards,
Apoorv

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