Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 01 Feb 2021 12:11:58 +0000

Hi Prince Malik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    6263862054 not delivered yet           03:40 PM, 01st Feb                   Prince                   Hi, My name is Prince. Thank you for contacting us. How may I help you?           03:43 PM, 01st Feb                     User                    6263862054 not delivered yet           03:43 PM, 01st Feb                   Prince                   Please allow me a moment to check your oder           03:43 PM, 01st Feb                   Prince                   Please confirm your contact number with me?           03:45 PM, 01st Feb                     User                    0557691730           03:45 PM, 01st Feb                   Prince                   Thank you for confirming your contact number, we will get in touch with our courier partner and will ask them try to arrange the delivery on priority.           03:48 PM, 01st Feb
                      User                    Right now parcel is in jeddah i track throgh saudi post. They are again sending to riyadh why? without calling me           03:49 PM, 01st Feb                     User                    I need it in Jeddah           03:49 PM, 01st Feb                     User                    My adress is Jeddah           03:49 PM, 01st Feb                   Prince                   Thank you for your confirmation however, for the same reason we are getting in touch with the courier partner to share more details regarding the same so we can ask them to try arranging the delivery with you on priority.           03:50 PM, 01st Feb                     User                    what type of service you are providing it's 19 Days since I placed my order           03:50 PM, 01st Feb                   Prince                   Rest assured we will update you regarding the same on [email-masked]. We request you to please allow us some time so we can work
  on this and provide more details to you for the same.           03:51 PM, 01st Feb                     User                    since 15 Days I am listening the same excuses. tell me one time how much time you required? You people wrote 4 to 5 days delivery and it's 19 Days now waooo amazing service           03:53 PM, 01st Feb                   Prince                   I apologize for the delay however, please understand that the courier partners are third party service providers and as we can check you are contacting us via Chat regarding your order today only. Rest assured, as you have already shared with us your complaint we will forward the same to the courier partner and will be updating you regarding the same on your email address.     Please allow us some time so we can check with the courier partner directly regarding this. We can understand your frustration regarding this.           03:55 PM, 01st Feb                     User                    for your kind information I 
 contached many time through chat also           03:56 PM, 01st Feb                     User                    contacted*           03:56 PM, 01st Feb                     User                    But every times listening the same from helplines, emails, chats everywhere           03:57 PM, 01st Feb                     User                    My total order worth 271 Riyal and I make calls more than 200 Riyals I think what is the benefit to me.?           03:58 PM, 01st Feb                   Prince                   Please allow me a moment to check, as you mentioned you have contacted us before. I will check if there is any update on the same, as on my end I am unable to see your previous conversation with us, apologies for the same.           03:59 PM, 01st Feb                     User                    2033242           04:00 PM, 01st Feb                     User                    2033298           04:00 PM, 01st Feb                     User                    1994723           
 04:00 PM, 01st Feb                   Prince                   Thank you for sharing the Ticket numbers you have with us. I have checked all of them and we have forwarded your complaint multiple times to the courier as I can see but we are not getting any further feedback from them yet.     I apologize for this inconvenience caused to you. I can understand the situation at this time and I would be frustrated as well if I was in your shoes. This is definitely not the kind of experience we want you to have.           04:03 PM, 01st Feb                     User                    what is the solution now please?           04:04 PM, 01st Feb                   Prince                   I will forward this to our higher department instead of the courier regarding your order and will ask them to get in touch with the escalation department of courier directly and to provide us a feedback on this within 24-48 hours. I request you to please allow us 24-48 hours and I assure you that we will get
  a resolution on this for you.           04:05 PM, 01st Feb                     User                    how can i contact you ?           04:05 PM, 01st Feb                   Prince                   Once again i really apologize for this unexpected delay           04:06 PM, 01st Feb                     User                    because next time the person will change and i have to tell them whole story           04:06 PM, 01st Feb                     User                    Give me your mobile number i will text you           04:06 PM, 01st Feb                   Prince                   I will drop you an email right after this chat is over on your registered email address, i request you to please get in touch with me directly by replying to that email. I will share the updates directly with you.           04:07 PM, 01st Feb                     User                    will you send me from your Id ?           04:07 PM, 01st Feb                     User                    because ema
 ils are  coming from company supports team           04:08 PM, 01st Feb                   Prince                   Yes I will send it to your from our support email but your case, I will get it assigned to me so the ticket stays with me instead of getting transfered to a different agent.           04:08 PM, 01st Feb                   Prince                   you from our support email*           04:08 PM, 01st Feb                     User                    ok thank you           04:09 PM, 01st Feb                   Prince                   You are most welcome.           04:09 PM, 01st Feb                   Prince                   If there is anything else i can assist you today?           04:10 PM, 01st Feb                     User                    No thank you Mr. Prince           04:10 PM, 01st Feb                   Prince                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:10 PM, 01st Feb                     
 User                    same for yo           04:10 PM, 01st Feb                     User                    you           04:10 PM, 01st Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2044208