Subject: RE: Arrange a call back/8230721860
From: Mohamed Nagy <[email-masked]>
To: Jessie Caparas <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, prince malik <[email-masked]>, Akshay Berry <[email-masked]>
Date: Mon, 1 Feb 2021 11:18:07 +0000

Dear @Jessie Caparas<mailto:[email-masked]>,

Customer concern is related to the order 8229137967, he made a return, amount was added to his My credit, and then blocked so he is asking about the refund. Will create Tkt for the refund, closing the case for now after informing the customer with the refund SLA, customer is okay with that.

Regards,
Mohamed Nagy

From: Jessie Caparas <[email-masked]>
Sent: Monday, February 1, 2021 10:41 AM
To: Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mohamed Nagy <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; prince malik <[email-masked]>; Akshay Berry <[email-masked]>
Subject: RE: Arrange a call back/8230721860
Importance: High

@Mohamed Nagy<mailto:[email-masked]> kindly arrange a call for this customer and update here.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 1, 2021 9:55 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; prince malik <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: Re: Arrange a call back/8230721860

External email sender, please take precaution.
Hi Team,

Please assist regarding the following concern.

Regrads
Shakeeb

________________________________
From: "prince malik" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 28, 2021 1:18:03 PM
Subject: Arrange a call back/8230721860

Hi Team,

Customer name: Maysara Soltan
Email id: [email-masked]<mailto:[email-masked]>
Order id: 8230721860
Phone number: +96551050905

Kindly arrange a call back as customer want us to call him regarding the deduction of amount.

Regard

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