Subject: New Reply Received - Re: ﻿ Sorry, we had to cancel part of your order.
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 31 Jan 2021 14:05:57 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Re: 	Sorry, we had to cancel part of your order.   Ticket comment <div dir="ltr">
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Good evening </div>
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Thank you for your prompt response however please explain why the item is still available for purchase online? </div>
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<img id="id-8E15FB68-469C-4860-845E-2226D2A68BE9" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE4ODE3MTc2MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Gwnab-TsDqvC8k5j7dQzXzuAasLo61qyXSmv44554mM" alt="Image.jpeg" style="max-width: 100%"><br>
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<div dir="ltr">Regards</div>
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<div style="direction: ltr">Lorraine McAsey</div>
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<div>From: Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, January 31, 2021 4:43:53 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2039516] - Re:  Sorry, we had to cancel part of your order.
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<div dir="ltr">Hi Lorraine,<br>
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Thanks for reaching out to us and giving us the opportunity to serve you.<br>
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We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.<br>
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During quality check we found out that item (Houndstooth Print High Neck Sweater with Long Sleeves) were not in a good condition to be sold and that was the last of their stock hence we took them out of your order.<br>
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We will not be happy either if you receive bad items in your order, this is the reason why this one item were cancelled and you received a notification regarding the same items.<br>
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Also, the amount you have paid online will be refunded back to your original payment method within 7-14 business days.<br>
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Our delivery partner will call you before delivering these items.<br>
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Feel free to reach out to us if you need any further assistance.<br>
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Your Friends,<br>
The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2039516