Subject: New Reply Received - RE: Share your feedback with us
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 31 Jan 2021 11:50:32 +0000

Hi Prince Malik,  The customer has responded to the ticket.  RE: Share your feedback with us  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Dear Team,</div>
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<div class="MsoNormal">Thanks for your updates. Will do accoridnlgy</div>
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<img width="176" height="92" style="width:1.8333in;height:.9583in" id="Picture_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE4ODE2MDU4NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.yY0JcldVbVvmkIMHItn_oIS_uxMDa9gk-lRp_lYfkP8" alt="MEDIA:GFLORIA:PROJECTS:2017 PROJECTS:ALKARSF:Alkarsf Word File Format:300ppi:Asset 1.png"><span style='font-size:10.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#002060'></span>
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 Kumar</span></b><b><span style='font-family:"Book Antiqua",serif;color:#002060'></span></b>
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<div class="MsoNormal" style="line-height:105%"><b><span style='font-family:"Book Antiqua",serif;color:#0070C0'>Import Customer Care</span></b></div>
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<div class="MsoNormal" style="line-height:105%"><b><span style='font-size:10.0pt;line-height:105%;font-family:"Book Antiqua",serif;color:#0070C0'>Mob: +966 543614335</span></b></div>
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<div class="MsoNormal" style="line-height:105%"><b><span style='font-size:10.0pt;line-height:105%;font-family:"Book Antiqua",serif;color:#0070C0'>Emil: [email-masked]</span></b></div>
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<div class="MsoNormal" style="line-height:105%"><b><span style='font-size:10.0pt;line-height:105%;font-family:"Book Antiqua",serif;color:#002060'>Al Karsf Shipping and Forwarding</span></b></div>
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<b><span style="font-size:10.5pt;line-height:105%;color:black;background:white"> </span></b><b><span style="font-size:10.5pt;line-height:105%;color:#0070C0;background:white">Zein Tower , 1<sup>st</sup> Floor, Room
 No:03</span></b>
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<div class="MsoNormal" style="line-height:105%"><b><span style="font-size:10.5pt;line-height:105%;color:#0070C0;background:white"> 6837 Salah Ad Din Al Ayyubi Rd,
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<div class="MsoNormal" style="line-height:105%"><b><span style="font-size:10.5pt;line-height:105%;color:#0070C0;background:white"> Al Malaz, Riyadh 12836. KSA</span></b></div>
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<a href="https://www.youtube.com/watch?v=a1UmQFw9Hew" rel="noreferrer">https://www.youtube.com/watch?v=a1UmQFw9Hew</a></span><span style="mso-fareast-language:ZH-CN"></span>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Sunday, January 31, 2021 2:42 PM<br>
<b>To:</b> Santhosh Kumar &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2038405] - RE: Share your feedback with us</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Santhosh,<br>
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Thank you for shopping with us.<br>
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We are truly sorry to hear that you wish to exchange the items due to a sizing issue however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:<br>
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·You can contact our customer support team on 800-1111027 to book a return and to be notified of the refund amount based on our return policy.<br>
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·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br>
·You can now drop off your return to any (Centrepoint) store across the KSA.<br>
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Here’s what you need to do.<br>
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·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Centrepoint) store across the KSA.<br>
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·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.<br>
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·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to
 your card.<br>
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Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.<br>
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Feel free to get in touch with us for further assistance.<br>
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Your friends,<br>
The Support Team</span></div>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>2038405:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2038405