Subject: Re: Refund Not Processed/9614388700
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, PRINCE MALIK <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, malik ismail <[email-masked]>, Akshay Berry <[email-masked]>
Date: Sat, 30 Jan 2021 09:21:49 -0700 (MST)

Hi Team, 

Please assist in processing the following RMA: 1000174624 for the below case. The RMA status is showing reached at warehouse. As per child ticket WH has not received the item. As per oracle we have not received it. Value of the item is AED 75. As per below tracking the item is delivered to our warehouse on Dec 11, 2020 

Thank you for your help! 

Regards, 
Apoorv 

From: "PRINCE MALIK" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, January 19, 2021 4:23:26 PM 
Subject: Refund Not Processed/9614388700 

Hi Team, 

Problem Statement: Refund Not Processed 
Order Date : Nov 15, 2020 
Order ID: 9614388700 
Tracking ID: RP111720000871 
RMA: 1000174624 
Assistance Required: Need refund for customer. 
Issue Description: As per the Aramex website the return items has been returned to WH on 11 Dec 2020 and till now the RMA not processed kindly check and process the RMA asap and update us. 

Regards, 
Prince