Subject: New Reply Received - Re: Sorry, your order was cancelled
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 29 Jan 2021 07:14:50 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Re: Sorry, your order was cancelled  Ticket comment <div>Hello, thank you for replying. </div>
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<div>I understand that we originally mistyped the contact number however as soon as we were aware of this we informed you of the correct number both by email and by telephone therefore, it is very disappointing that no one update our details with the courier company. Also we were not contacted by email to tell us if the error we had to find this out by tracking the parcel ourselves. I find the customer service in this instance to be completely unacceptable. </div>
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<div>Stephen <br><br><div dir="ltr">Sent from my iPhone</div>
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<div>On 29 Jan 2021, at 09:32, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Stephen,<br><br>Thank you for getting in touch with us.<br><br>With reference to order # 6265962196.</div>
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<div dir="ltr">We apologize for the inconvenience caused.</div>
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<br> As per the tracking information, we can see that your order has been returned back to our warehouse. We had previously informed you that your order is with the courier facility.<br><br>Our courier partner tried to contact you multiple times on the contact number which was provided at the time of placing this order: (+966503016805) but without success. The courier has now sent the items back to the warehouse and the return process has already been initiated. Unfortunately we are unable to resend the items once the return process has already been initiated.<br><br>We would request you to please place a new order for the same items if available with your contact number and we will try our best to make sure the items are delivered to you in a timely fashion.</div>
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<div dir="ltr">Also, the amount you have paid online will be refunded back to your original payment method within 7-14 business days.<br><br>We thank you for your understanding and cooperation.</div>
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<div dir="ltr">Feel free to reach out to us if you need any further assistance<br><br>Your Friends,<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2029572