Subject: New Reply Received - Order # 6263094496
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 28 Jan 2021 12:05:39 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Order # 6263094496  Ticket comment <div dir="ltr">reminder  12</div>
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<div>On Tue, Jan 26, 2021 at 10:49 AM syed amaar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">I hope you will respond today</div>
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<div dir="ltr" class="gmail_attr">On Mon, 25 Jan 2021, 6:20 pm syed amaar, &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">Reminder 9</div>
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<div dir="ltr" class="gmail_attr">On Wed, 20 Jan 2021, 11:04 am Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Syed,<br><br>​Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We sincerely apologize for the inconvenience caused. This is surely not the experience we offer to our customer when they shop with us.<br><br>With reference to order no # 6263094496.<br><br>We sincerely apologise for the inconvenience caused to you.<br><br>This is really unfortunate that you had received a wrong item in your purchase with us. We understand that you are sceptical about your future purchases.<br><br>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your proper products for your future purchases.</div>
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<div dir="ltr">As per the record we can see that we have already created a return request for the item (Steve Madden Men's Low Ankle Sneakers) on 18 Jan, 2021.<br><br>Our courier team will contact you in 3-5 working days for the collection. Under the tracking ID #RP0118210001636.<br><br>Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2000280