Subject: New Reply Received - Re: Thank you for collecting your order - wrong & damaged item delivered
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 28 Jan 2021 10:13:35 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Re: Thank you for collecting your order - wrong & damaged item delivered  Ticket comment <div dir="ltr">Honestly speaking, there is no need to conduct a quality check for the item returned to your warehouse. As you can see its condition in the photo, it can be directly thrown in the dustbin. <div><br></div>
<div>Regards,</div>
<div>Sultan Sharief</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, Jan 28, 2021 at 11:36 AM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr">
<div dir="ltr">Hi Sultan,</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Thank you for shopping with us.<br><br>We sincerely apologize for the inconvenience caused. We do understand your frustration regarding the same.</div>
<div dir="ltr"><br></div>
<div dir="ltr">As we can see you have returned your wrong item (Printed T-Shirt with Round Neck and Short Sleeves) to our courier partner on 24 Jan, 2021.</div>
<div dir="ltr"><br></div>
<div dir="ltr">We would like to inform you that your product reached our warehouse on 26 Jan 2021.</div>
<div dir="ltr"><br></div>
<div dir="ltr">It will take us 2-3 business days from the time we receive your return to conduct a quality check and issue your refund.<br><br>Once the refund is processed the amount you paid online will be refunded back to your original payment method.</div>
<div dir="ltr">​</div>
<div dir="ltr">** Noting that your card issuer requires 2-15 additional business days to process the refund as per the bank norms.<br><br>We thank you for your understanding and cooperation. </div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team</div>
</div></div>

	

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2010254