Subject: New Reply Received - Order #9626582365 - Cancellation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 26 Jan 2021 07:25:07 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Order #9626582365 - Cancellation  Ticket comment <div class="ImprintUniqueID"></div>
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<a rel="noreferrer"></a><a rel="noreferrer"><span style="mso-bookmark:_Hlk42793860"><span style='font-size:11.0pt;font-family:"Dubai",sans-serif'>Dear Sir Shoaib,<br>
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</span></span></a><a rel="noreferrer"><span style="mso-bookmark:_Hlk42793860"><span style="mso-bookmark:_Hlk53035975"><span style='font-size:11.0pt;font-family:"Dubai",sans-serif'>Thank you for contacting Consumer Rights Department in Dubai</span></span></span></a><span style="mso-bookmark:_Hlk43116924"><span style="mso-bookmark:_Hlk42793860"><span style='font-size:11.0pt;font-family:"Dubai",sans-serif'>.</span></span></span><span style='font-size:11.0pt;font-family:"Dubai",sans-serif'></span>
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<div class="MsoNormal"><span style='font-family:"Dubai",sans-serif'>Please clarify your query for better assistance.</span></div>
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<div class="MsoNormal"><span style='font-family:"Dubai",sans-serif'>We are all responsible,</span></div>
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<div class="MsoNormal"><span style='font-family:"Dubai",sans-serif'>Be Safe,</span></div>
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<div class="MsoNormal"><span style='font-family:"Dubai",sans-serif'>Please note that this email cannot be used as a legal document/announcement and not to be shared with the public.</span></div>
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<span style="font-size:10.0pt;line-height:105%">Should you require any further information, please do not hesitate to contact us.</span><span style='font-family:"Arial",sans-serif'></span>
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<span lang="AR-SA" style='font-size:10.0pt;line-height:105%;font-family:"Arial",sans-serif'>لمزيد من المعلومات، يرجى عدم التردد في التواصل معنا.</span><span dir="LTR"></span>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#4D4F53'>Working Hours</span></div>
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<b><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#4D4F53'>Contact Center |
</span></b><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#4D4F53'>Sunday to Thursday: 07:30 AM to 10:00 PM
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<span dir="RTL"></span><span dir="RTL"></span><b><span lang="AR-SA" dir="RTL" style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#4D4F53'><span dir="RTL"></span><span dir="RTL"></span>                              </span></b><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#4D4F53'>Friday
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<span dir="RTL"></span><span dir="RTL"></span><b><span lang="AR-SA" dir="RTL" style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#4D4F53'><span dir="RTL"></span><span dir="RTL"></span>  </span></b><b><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#4D4F53'>Head
 Office</span></b><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#4D4F53'> (Business Village)
<b>|</b> Sunday to Thursday: 07:30 AM to 02:30 PM</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#5C5C5C'></span>
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<span lang="AR-AE" style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#4D4F53'>ساعات العمل</span><span lang="AR-SA" style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#4D4F53'></span>
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<b><span lang="AR-AE" style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#4D4F53'>مركز الاتصال |
</span></b><span lang="AR-AE" style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#4D4F53'>الأحد إلى الخميس:
</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR" style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#4D4F53'><span dir="LTR"></span><span dir="LTR"></span>3</span><span dir="LTR" style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#4D4F53'>0</span><span dir="RTL"></span><span dir="RTL"></span><span lang="AR-AE" style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#4D4F53'><span dir="RTL"></span><span dir="RTL"></span>:</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR" style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#4D4F53'><span dir="LTR"></span><span dir="LTR"></span>07</span><span dir="RTL"></span><span dir="RTL"></span><span lang="AR-AE" style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#4D4F53'><span dir="RTL"></span><span dir="RTL"></span>
 صباحاً إلى </span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR" style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#4D4F53'><span dir="LTR"></span><span dir="LTR"></span>10:00</span><span dir="RTL"></span><span dir="RTL"></span><span lang="AR-AE" style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#4D4F53'><span dir="RTL"></span><span dir="RTL"></span>
 مساءً</span><b><span dir="LTR" style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#4D4F53'></span></b>
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<div class="MsoNormal" dir="RTL" style="margin-right:14.35pt;text-align:right;direction:rtl;unicode-bidi:embed">
<span dir="RTL"></span><span dir="RTL"></span><span lang="AR-AE" style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#4D4F53'><span dir="RTL"></span><span dir="RTL"></span>                       الجمعة الى السبت: 8:00
</span><span lang="AR-SA" style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#4D4F53'>صباحاً
</span><span lang="AR-AE" style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#4D4F53'>إلى
</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR" style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#4D4F53'><span dir="LTR"></span><span dir="LTR"></span>00</span><span dir="RTL"></span><span dir="RTL"></span><span lang="AR-AE" style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#4D4F53'><span dir="RTL"></span><span dir="RTL"></span>:</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR" style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#4D4F53'><span dir="LTR"></span><span dir="LTR"></span>10</span><span dir="RTL"></span><span dir="RTL"></span><span lang="AR-AE" style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#4D4F53'><span dir="RTL"></span><span dir="RTL"></span>
 مساء</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR" style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#4D4F53'><span dir="LTR"></span><span dir="LTR"></span>                      </span>
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<b><span dir="LTR" style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#4D4F53'>   </span></b><span dir="LTR" style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#4D4F53'></span>
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<b><span lang="AR-EG" style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#4D4F53'>المبنى الرئيسي
</span></b><span lang="AR-EG" style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#4D4F53'>(</span><span lang="AR-AE" style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#4D4F53'>قرية الأعمال)</span><span dir="LTR"></span><span dir="LTR"></span><span lang="AR-AE" dir="LTR" style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#4D4F53'><span dir="LTR"></span><span dir="LTR"></span>
</span><span dir="RTL"></span><span dir="RTL"></span><b><span lang="AR-AE" style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#4D4F53'><span dir="RTL"></span><span dir="RTL"></span>|</span></b><span lang="AR-AE" style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#4D4F53'>
 الأحد إلى الخميس: 07:30 صباحاً إلى 02:30 مساءً</span><span dir="LTR" style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#4D4F53'></span>
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<span style="font-size:10.0pt;line-height:105%">Best regards,</span><span style='font-family:"Arial",sans-serif'></span>
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<span lang="AR-SA" style='font-size:10.0pt;line-height:105%;font-family:"Arial",sans-serif'>مع تحيات،</span><span dir="LTR"></span>
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<span style="font-size:9.0pt"><img width="95" height="94" style="width:.9895in;height:.9791in" id="yiv2240824249Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE4NjU0ODQ5NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.JdpISr4TcTf3eqosA1tWFFZVzOt2aXzqeaAIz3Kko0U" alt="cid:[email-masked]"></span>
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<a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="font-size:9.0pt;color:#0563C1">[email-masked]</span></a><span style="font-size:9.0pt">
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<span lang="AR-SA" style='font-family:"Arial",sans-serif'><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span lang="EN-US" dir="LTR" style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:#0563C1'>[email-masked]</span></a></span><span dir="LTR"></span>
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<span style='font-size:9.0pt;font-family:"Segoe UI Emoji",sans-serif'>☎</span><span style="font-size:9.0pt"> +971 600 545555 | </span><span style='font-size:9.0pt;font-family:"Segoe UI Emoji",sans-serif'>&#128224;</span><span style="font-size:9.0pt">
 +971 4 4503 996</span>
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<span dir="LTR" style='font-size:9.0pt;font-family:"Segoe UI Emoji",sans-serif'>☎</span><span dir="RTL"></span><span dir="RTL"></span><span lang="AR-SA" style='font-size:9.0pt;font-family:"Arial",sans-serif'><span dir="RTL"></span><span dir="RTL"></span>:</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR" style="font-size:9.0pt"><span dir="LTR"></span><span dir="LTR"></span> +971
 600 545555</span><span dir="RTL"></span><span dir="RTL"></span><span lang="AR-SA" style='font-size:9.0pt;font-family:"Arial",sans-serif'><span dir="RTL"></span><span dir="RTL"></span>| </span><span dir="LTR" style='font-size:9.0pt;font-family:"Segoe UI Emoji",sans-serif'>&#128224;</span><span dir="RTL"></span><span dir="RTL"></span><span lang="AR-AE" style='font-size:9.0pt;font-family:"Arial",sans-serif'><span dir="RTL"></span><span dir="RTL"></span>:</span><span dir="LTR"></span><span dir="LTR"></span><span lang="AR-AE" dir="LTR" style="font-size:9.0pt"><span dir="LTR"></span><span dir="LTR"></span>
</span><span dir="LTR" style="font-size:9.0pt">+971 4 4503 996</span><span dir="LTR" style='font-family:"Arial",sans-serif'></span>
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<span style='font-size:9.0pt;font-family:"Segoe UI Emoji",sans-serif'>✉</span><span style="font-size:9.0pt"> P.O.</span><span dir="RTL"></span><span dir="RTL"></span><span dir="RTL" style='font-size:9.0pt;font-family:"Arial",sans-serif'><span dir="RTL"></span><span dir="RTL"></span>
</span><span style="font-size:9.0pt">Box 13223 Dubai, UAE</span>
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<div class="MsoNormal" dir="RTL" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:right;direction:rtl;unicode-bidi:embed">
<span dir="RTL"></span><span dir="RTL"></span><span lang="AR-SA" style='font-size:9.0pt;font-family:"Segoe UI Emoji",sans-serif'><span dir="RTL"></span><span dir="RTL"></span>✉</span><span lang="AR-SA" style='font-size:9.0pt;font-family:"Arial",sans-serif'>
 ص.ب. 13223 دبي، الإمارات العربية المتحدة</span><span lang="AR-SA" style='font-family:"Arial",sans-serif'></span>
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<span style='font-size:9.0pt;font-family:"Segoe UI Emoji",sans-serif'>&#128204;</span><span style="font-size:9.0pt"> Makani </span><a href="http://www.makani.ae/desktop/?lang=E&amp;makani=3151694533" target="_blank" rel="noreferrer"><span style="font-size:9.0pt;color:#0563C1">31516
 94533</span></a>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Babyshop &lt;[email-masked]&gt; <br>
<b>Sent:</b> Sunday, January 24, 2021 9:39 AM<br>
<b>To:</b> Consumer Rights &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]<br>
<b>Subject:</b> New comment - [#2000708] Order #9626582365 - Cancellation</div>
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<em><span style='font-size:9.0pt;font-family:"Verdana",sans-serif;color:red'>CAUTION:</span></em><em><span style='font-size:9.0pt;font-family:"Verdana",sans-serif'> This email is originated from an
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>There is a new comment in the ticket submitted by Shoaib Rawal to HelpBSAE</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><br>
Comment added by : Shoaib Rawal<br>
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Comment Content: </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Kindly provide a refund for my order asap.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>I did not receive my product and don't know why you are holding my money for so long.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>It will reflect in my card statement and I will be forced to pay without this product in my hand.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Do the needful to avoid legal inconvenience.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Regards</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Shoaib Rawal</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>+971-561008696</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Fri, Jan 22, 2021 at 3:40 PM Shoaib Rawal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Kindly update with regards to my order cancellation and refund.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>My money is stuck with you for 25 days now.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>I will proceed with legal action with economic department if its not done on priority basis within this week.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Shoaib Rawal</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>+971-561008696</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Wed, Jan 20, 2021, 08:52 Shoaib Rawal &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>I was waiting for this order since 5th January.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>I don't need any of these products anymore.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hence, do not hold my money for more time as its already 15 days now and process refund for the same.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Incase you miss to cancel and refund my money asap then I need to proceed with legal (Economic Department) for holding my money for more than 15 days without delivering my
 order and utilizing my money for your services.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Awaiting your response with confirmation on cancellation of my order.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Shoaib Rawal</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>+971-561008696</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Wed, Jan 20, 2021, 08:48 Babyshop &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Shoaib,<br>
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Thank you for reaching out to us and giving us the opportunity to serve you.<br>
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We sincerely apologize for any inconvenience caused.<br>
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We have forwarded your query to the store team to check if they can cancel your order.<br>
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We request you to please allow us some time so we can work on this and do the needful.<br>
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We appreciate your patience.<br>
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Your Friends,<br>
The Support Team</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>2000708:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2000708