Subject: New Reply Received - Re: Thank you for collecting your order (what a horrible experience)
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 25 Jan 2021 11:43:43 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Re: Thank you for collecting your order (what a horrible experience)  Ticket comment <div>It’s is very disheartening </div>
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<div>How can anyone pack such an item which is so obvious that it is damaged </div>
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<div>Are they not humans with eyes? How can anyone pack such item for customer? This is clear cheating. How much I have to suffer with this episode plus attitude of your store manager/staff.</div>
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<div>Unbelievable and unforgettable experience.<br><br><div dir="ltr">Sent from my iPhone</div>
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<div>On 25 Jan 2021, at 10:45 AM, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Fuzail,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We sincerely apologize for the inconvenience caused. This is surely not the experience we offer to our customer when they shop with us.</div>
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<div dir="ltr">This is really unfortunate that you had received a damaged item in your purchase with us. We understand that you are sceptical about your future purchases.<br><br>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your products in good shape for your future purchases.</div>
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<div dir="ltr">As per the record we can see that you have already created a return request on 24 Jan, 2021.<br><br>Our courier team will contact you in 3-5 working days for the collection. Under the tracking ID # 46404073715.<br><br>Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2017472