Subject: New Reply Received - Refund issue
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 24 Jan 2021 09:59:15 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Refund issue  Ticket comment <div dir="auto">Dear Centerpoint team<div dir="auto">After asking a very sensitive information like my bank statement and after sending it to you, it's unprofessional way from you to not solving my problem and much worst to not replying at least.</div>
<div dir="auto">Thanks for thee very unprofessional attitude for this case as i am waiting the cash refund since 31-10-2020 and if the redund doesn't transfer to me in 2 days i will cotnact the ministry of commerce.</div>
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<br><div dir="auto">Best Regards<br>Mahmoud Youssef<br>0582070620</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, Jan 20, 2021, 10:20 AM Mahmoud Youssef &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">Dear Centerpoint team<div dir="auto">Any Update as this my fourth email and no one contacted me or even reply here??</div>
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<br><div dir="auto">Best Regards<br>Mahmoud Youssef<br>0582070620</div>
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<div dir="ltr" class="gmail_attr">On Sat, Jan 9, 2021, 7:31 PM Mahmoud Youssef &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">Dear Centrepoint team<div dir="auto">Kindly find the attached bank statement as your request.</div>
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<br><br><div dir="auto">Best Regards<br>Mahmoud Youssef<br>0582070620</div>
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<div dir="ltr" class="gmail_attr">On Thu, Jan 7, 2021, 11:12 AM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr"><div dir="ltr">Hi Youssef,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We sincerely apologize for the inconvenience caused to you. <br><br>
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<div dir="ltr">We would request you to kindly provide us the bank statement from 31 Oct, 2020 to till date so that we can further assist you.</div>
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<div dir="ltr">We look forward hearing from you.</div>
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<div dir="ltr">Your friends,</div>
<div dir="ltr">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1963670