Subject: New Reply Received - Late Collection
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 24 Jan 2021 09:13:35 +0000

Hi Prince Malik,  The customer has responded to the ticket.  Late Collection  Ticket comment <div>Dear Team .</div>
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<div class="">It is really unfortunate that till date, there are no update or feedback from your side and the shipment is still at  my place and no one have come to pick up. </div>
<div class="">Ive send an email and there is not response for that as well. </div>
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<div class="">I would like to escalate this matter to your higher management and notify the lack of cooperation from your side. </div>
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<div class="">Expecting your updates asap… </div>
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<div style='font-family: "Avenir Next"; font-size: 14px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; text-decoration: none; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0)' class=""><b class=""><font class="">Best Regards,</font></b></div>
<font style="font-size: 14px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; text-decoration: none; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0)" class=""><font class=""><b class=""><div class=""><font class=""><font class=""><b class=""><br class=""></b></font></font></div>Raj Aravind</b></font></font><div style='font-family: "Avenir Next"; font-size: 14px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; text-decoration: none; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0)' class="">
<b style="font-family: Optima; font-size: 20px" class="">Business Development Manager</b><font class=""><font class=""><b class=""><br class=""></b></font></font><div class="">
<font class=""><span style="font-size: 20px" class=""><b class="">AL<font color="#ff2600" class="">MA</font> ENGINEERING</b></span><br class=""></font><div class=""><font class="">Shaikh Tower, Office # 903,</font></div>
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<font class="">P.O. Box 79001, AL Khobar - 31952<br class="">Kingdom of Saudi Arabia<br class=""><a href="http://www.slarabia.com" class="" rel="noreferrer">www.slarabia.com</a>         <br class=""><b class="">Email  <span class="Apple-tab-span" style="white-space: pre">	</span>:  <a href="mailto:[email-masked]" class="" rel="noreferrer">[email-masked]</a></b><br class=""></font><span style="font-family: Optima; background-color: rgb(255, 255, 255)" class="">Office</span><span class="Apple-tab-span" style="font-family: Optima; white-space: pre">	</span><span style="font-family: Optima; background-color: rgb(255, 255, 255)" class="">: +966(13)830 1120</span><br style="font-family: Optima" class=""><span style="font-family: Optima; background-color: rgb(255, 255, 255)" class="">Fax   </span><span class="Apple-tab-span" style="font-family: Optima; white-space: pre">	</span><span style="font-family: Optima; background-color: rgb(255, 255, 255)" class="">: +966(13)830 1120 (Extn 100)</span><font class=""><br class=""><b class="">Mob.     <span class="Apple-tab-span" style="white-space: pre">	</span>: +966543208777 / </b></font><font class=""><b class="">+9665-0-7878546</b></font> <span style="font-family: Optima" class="">(WhatsApp Available)</span>
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<div class=""><font class=""><b class="">For Quotes &amp; Commercial Enquiries : <a href="mailto:[email-masked]" class="" rel="noreferrer">[email-masked]</a> / <a href="mailto:[email-masked]" class="" rel="noreferrer">[email-masked]</a> </b></font></div>
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<span style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); font-family: Helvetica; font-size: 14px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none" class=""><font class=""><span style="font-weight: bold; text-shadow: rgba(0, 0, 0, 0.0313726) 0px 2px 9px" class=""><span style="font-size: 15px" class=""><font color="#ff2600" class="">Hydraulic Loading Solutions I Scissor Lifts l Entrance Control Solutions l Solar Power Solutions</font></span><span class="Apple-converted-space"> </span></span><font color="#0433ff" class=""><b class="">(Upcoming Product)</b></font></font></span><br style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); font-family: Helvetica; font-size: 14px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none" class=""><br style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); font-family: Helvetica; font-size: 14px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none" class=""><br style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); font-family: Helvetica; font-size: 14px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none" class=""><font style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); font-size: 14px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none" class=""><span><span><span><span><span><span><span><span></span></span></span></span></span></span></span></span></font>
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<div>On 16 Jan 2021, at 9:52 PM, RAJ ARAVIND &lt;<a href="mailto:[email-masked]" class="" rel="noreferrer">[email-masked]</a>&gt; wrote:<br class="Apple-interchange-newline">
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<div dir="auto" class="">Follow up </div>
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<div dir="ltr" class="gmail_attr">On Fri, 15 Jan 2021 at 10:11 AM RAJ ARAVIND &lt;<a href="mailto:[email-masked]" class="" rel="noreferrer">[email-masked]</a>&gt; wrote:<br class="">
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<div dir="auto" class="">Dear <div class="">FYI... there is no action from the company side to take initiative to get the return items. </div>
<div class="">I need to return and get the replacement for the same. Any timeline expiry, the company will be responsible for the same. </div>
<div class="">Or if I can return to any store directly, plz advise. </div>
<div class="">Hope to get your feedback for the same. </div>
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<div class=""><b class=""><font style="background-color: rgba(255, 255, 255, 0)" class="">Best Regards,</font></b></div>
<font style="" class=""><font style="" class=""><b style="background-color:rgba(255,255,255,0)" class=""><div class=""><font style="" class=""><font style="" class=""><b class=""><br class=""></b></font></font></div>Raj Aravind</b></font></font><div class="">
<span style="background-color:rgba(255,255,255,0)" class=""><b class="">Business Development Manager</b><font style="" class=""><font style="" class=""><b class=""><br class=""></b></font></font></span><div class="">
<font style="background-color: rgba(255, 255, 255, 0)" class=""><span class=""><b class="">AL<font style="" class="">MA</font> ENGINEERING</b></span><br class=""></font><div class=""><font style="background-color: rgba(255, 255, 255, 0)" class="">Shaikh Tower, Office # 903,</font></div>
<div class=""><span style="background-color:rgba(255,255,255,0)" class=""><font style="" class="">P.O. Box 79001, AL Khobar - 31952<br class="">Kingdom of Saudi Arabia<br class=""><a href="http://www.slarabia.com/" target="_blank" class="" rel="noreferrer">www.slarabia.com</a>         <br class=""><b class="">Email  <span style="white-space:pre-wrap" class="">	</span>:  <a href="mailto:[email-masked]" target="_blank" class="" rel="noreferrer">[email-masked]</a></b><br class=""></font><span class="">Office</span><span style="white-space:pre-wrap" class="">	</span><span class="">: <a dir="ltr" style="text-decoration-color:rgba(128,128,128,0.38)" target="_blank" class="" rel="noreferrer">+966(13)830 1120</a></span><br class=""><span class="">Fax   </span><span style="white-space:pre-wrap" class="">	</span><span class="">: <a dir="ltr" style="text-decoration-color:rgba(128,128,128,0.38)" target="_blank" class="" rel="noreferrer">+966(13)830 1120</a> (Extn 100)</span><font style="" class=""><br class=""><b class="">Mob.     <span style="white-space:pre-wrap" class="">	</span>: <a dir="ltr" style="text-decoration-color:rgba(128,128,128,0.38)" target="_blank" class="" rel="noreferrer">+966543208777</a> </b></font><span class="">(WhatsApp Available)</span></span></div>
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<div class=""><font style="background-color: rgba(255, 255, 255, 0)" class=""><br class=""></font></div>
<div class=""><font style="" class=""><b style="background-color:rgba(255,255,255,0)" class="">For Quotes &amp; Commercial Enquiries : <a href="mailto:[email-masked]" target="_blank" class="" rel="noreferrer">[email-masked]</a> / <a href="mailto:[email-masked]" target="_blank" class="" rel="noreferrer">[email-masked]</a> </b></font></div>
<div class=""><span style="background-color:rgba(255,255,255,0)" class=""><b class=""><font style="" class=""><br class=""></font></b></span></div>
<div class=""><span style="background-color:rgba(255,255,255,0)" class=""><span class=""><font style="" class=""><span style="font-weight:bold" class=""><span class=""><font style="" class="">Hydraulic Loading Solutions I Scissor Lifts l Entrance Control Solutions l Solar Power Solutions</font></span> </span><font style="" class=""><b class="">(Upcoming Product)</b></font></font></span><br class=""><br class=""><br class=""><font style="" class=""></font></span></div>
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<br class=""><blockquote class="">On 27 Dec 2020, at 6:36 PM, Babyshop &lt;<a href="mailto:[email-masked]" target="_blank" class="" rel="noreferrer">[email-masked]</a>&gt; wrote:<br class=""><br class="">
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	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px' class=""><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif' class="">
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif' class="">Hi Aravind,<br class=""><br class="">We sincerely apologize for the inconvenience caused to you.</div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif' class=""><br class=""></div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif' class="">We would like to inform you that we have escalated the issue to our courier partner and we are checking with them. </div>
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<font style="font-size: 14px" class=""><font class=""><b class="">Raj Aravind</b></font></font><div style="font-family: Helvetica; font-size: 14px" class="">
<b style="font-family:Optima;font-size:20px" class="">Business Development Manager</b><font class=""><font class=""><b class=""><br class=""></b></font></font><div class="">
<font class=""><span style="font-size:20px" class=""><b class="">AL<font color="#ff2600" class="">MA</font> ENGINEERING</b></span><br class="">P.O. Box 79001, AL Khobar - 31952<br class="">Kingdom of Saudi Arabia<br class=""><a href="http://www.slarabia.com/" target="_blank" class="" rel="noreferrer">www.slarabia.com</a>         <br class=""><b class="">Email  <span style="white-space:pre" class="">	</span>:  <a href="mailto:[email-masked]" target="_blank" class="" rel="noreferrer">[email-masked]</a></b><br class="">Office<span style="white-space:pre" class="">	</span>: +966(13)864 3333<br class="">Fax   <span style="white-space:pre" class="">	</span>: +966(13)867 9600<br class=""><b class="">Mob.     <span style="white-space:pre" class="">	</span>: +9665-0-7878546</b> (WhatsApp Available)</font><div class=""><font class=""><br class=""></font></div>
<div class=""><font class=""><b class="">For Quotes &amp; Commercial Enquiries : <a href="mailto:[email-masked]" target="_blank" class="" rel="noreferrer">[email-masked]</a> / <a href="mailto:[email-masked]" target="_blank" class="" rel="noreferrer">[email-masked]</a> </b></font></div>
<div class=""><span style="font-size:15px" class=""><b class=""><font color="#ff2600" class=""><br class=""></font></b></span></div>
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<font class=""><span style="font-weight:bold" class=""><span style="font-size:15px" class=""><font color="#ff2600" class="">Hydraulic Loading Solutions I Scissor Lifts l Entrance Control Solutions l Solar Power Solutions</font></span> </span><font color="#0433ff" class=""><b class="">(Upcoming Product)</b></font></font><br class="">
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1916954