Subject: RE: Refund Not Processed #9614958392
From: Eugene Ocoy <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Con Loc <[email-masked]>, Deepak Damodaran <[email-masked]>, Rasal Rana <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, PRINCE MALIK <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 23 Jan 2021 06:08:21 +0000

Hi Fauzan,

The return was received already from last Nov.

RETURN_ORDER
SALES_ORDER_NO
STATUS
COURIER_PARTNER
AWB_NO
LAST_UPDATE_DATE
ITEM_ID
CONCEPT_NAME
RETURN_QTY
RECEIVED_QTY
1000201097
9614958392
CLOSED
ARA
46043688025
2020-11-26T14:58:46.000+04:00
162646162
Max
1
1

Thanks & Regards,
Eugene Ocoy

E-COM CONLOC
Landmark Group, Jebel Ali Industrial Area 1,
Dubai, United Arab Emirates P.O. Box 24570
Tel:+971 4 809 4861 Mob:+971 506983147
Email: [email-masked]
Shop online at: http:\\www.landmarkshops.com\shoemart

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Friday, January 22, 2021 2:33 PM
To: Con Loc <[email-masked]>; Eugene Ocoy <[email-masked]>; Deepak Damodaran <[email-masked]>; Rasal Rana <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; PRINCE MALIK <[email-masked]>; Ezzaldeen Mahyoub <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Refund Not Processed #9614958392
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to order #9614958392
RMA: 1000201097
AWB: 46043688025

The item has been delivered to warehouse on 26 Nov 2020 and the RMA status is reached warehouse. As per Oracle BI the items recieved successfully.

Kindly check and process the RMA to refund for customer.

Regards,
Fauzan

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "PRINCE MALIK" <[email-masked]<mailto:[email-masked]>>, "Ezzaldeen Mahyoub" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, January 22, 2021 3:52:00 PM
Subject: Refund Not Processed

Hi Team,

Problem Statement: Refund Not Processed
Order Date : Nov 17, 2020
Order ID: 9614958392
Tracking ID: 46043688025
RMA: 1000201097
Assistance Required: Need refund for customer.
Issue Description: As per the Aramex website the return items has been returned to WH on 26 Nov, 2020 and till now the RMA not processed kindly check and process the RMA asap and update us.

Regards,
Ezzaldeen

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